Training Insights Specialist

The Community You Will Join:

• Global Airbnb Capability Center (ACC) Training team responsible for newhire upskill and quality programmes across communitysupport safety payments and host operations.
• Fastmoving datacurious facilitators and instructional designers who embrace experimentation and continuous improvement.
• A crossfunctional network of Ops Analytics Engineering and L&D partners committed to building a datadriven learning culture.

The Difference You Will Make:

• Define meaningful KPIs that link training to CSAT Quality Accuracy TimetoCompetency and operational efficiency.
• Automate 70% of recurring reports within your first yearfreeing trainers for highvalue coaching.
• Deliver executiveready insight decks that influence programme funding and roadmap decisions.
• Run dataliteracy clinics that turn trainers into confident dashboard users.

A Typical Day:

• Translate program goals into meaningful KPIs and data-capture routines.
• Build dynamic team scorecards and dashboards (Excel first; migrate to BI tools during year 1).
• Craft executive-ready decks that link findings to concrete actions.
• Automate recurring reports and basic workflows (e.g. attendance feedback collation).
• Manage all data related elements for training
• Pull fresh LMS QA and operational data into dynamic Excel/Sheets models; validate for completeness.
• Meet with Training Managers to refine hypotheses and frame the so what of emerging trends.

Your Expertise:

MustHave:

• Advanced Excel/Google Sheets .
• SQL and experience with a BI platform (Looker Tableau PowerBI).
• Strong datastorytelling and presentation skills; can translate numbers into trainer actions.
• Growth mindset and track record of selfdirected learning.
• Excellent written & verbal English.

Preferred Expertise::

• 2 years delivering or designing instructorled or blended training programmes.
• Lowcode automation (Zapier/Make) and/or basic Python for data wrangling.
• Experiment design A/B testing causal inference.

Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment employees are expected to adhere to the following:

• Workspace: A dedicated quiet and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks including calls and virtual meetings
• Professionalism: Employees must remain fully engaged respectful and maintain a professional presence during virtual meetings with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnbs Intellectual Property and Confidential Information. Work-related activities including calls and meetings must not be conducted in public places while traveling or in any setting that may compromise confidentiality or work quality.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.

Required Experience:

Unclear Seniority