Customer Experience Team member

• Ensure the fundamentals of customer services are followed and delivery to the highest standards
• Deliver a warm hospitality-style welcome and a fond farewell to clients customers and guests ensuring they receive a unique experience throughout their time at the estate.
• Ensure front of house areas are always immaculately presented 
• Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery
• Identify opportunities to enhance the customer experiences by being innovative and creative
• Support Colliers initiatives to elevate customer experiences (occupier & community engagement social media and social value)
• Follow Colliers Beyond: Front of House standard operating procedures and guidelines
• Ensure property visitor management processes are strictly followed
• Build professional relationships with clients occupiers guests and stakeholders 
• Deal with complaints and offer prompt resolutions escalate where necessary
• Adhere to Colliers H&S protocols
• Responding to telephone or email enquiries from internal or external clients in a professional manner ensuring appropriate follow up on any actions as required
• Data processing and management of databases ensuring accurate and timely import of information
• Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records
• Firmly abide by Beyond: Front of House dress code and personal presentation policy
• Log any property faults/issues with the helpdesk and inform the Facilities Management team
• Proactively offer concierge services such as dry-cleaning pick up & drop off restaurant reservation transport arrangements etc
• Key and fob access management in accordance with the sites access procedure.

Qualifications :

The Skills competency refers to the wide range of skillsets that we expect from our people delivering continuous levels of service excellence and the importance of consistently high-quality work. We expect our people to be productive and efficient and have the ability to maintain relationships that foster positive collaboration.

Service Excellence

• You understand the key components of service excellence and provide a smooth-running seamless service
• You continuously demonstrate delivery of exceptional customer experiences to all individuals and organizations you interact with

High Quality Work

• You understand the importance of delivering high quality work
• You deliver high levels of accuracy of information data and attention to detail
• You demonstrate excellent organizational and time management skills

Productivity & Efficiency

• You understand the importance of being productive and delivering the objectives
• Intermediate knowledge of MS Outlook Word Excel and PowerPoint
• Possess excellent oral and written communication skills

Collaboration

• You understand why collaboration is important at Colliers and actively seek opportunities to work with others

Additional Information :

The role of Customer Experience (CX) team member is to deliver memorable instances to our clients occupiers visitors and stakeholders by forming long lasting relationships. CX team member delivers personalized service at each interaction. CX team members will act as an ambassador for their building and for the Beyond: Front of House brand.

Remote Work :

No

Employment Type :

Full-time