Senior Integration Analyst

Hey there! Looking for your next big challenge

Are you an integrations expert with a passion for solving complex problems and guiding strategic clients toward success At Loyal Guru were looking for a Senior Integration Analyst to join our team and become a key player in our growth. If you love technology client interaction and working in a dynamic environment keep reading!

About the Role

We are looking for a Senior Integration Analyst to become a trusted technical advisor for our most important clients. Your main mission will be to lead the technical integration of our platform ensuring a smooth and successful process from day one. Youll be the expert who designs solutions solves technical challenges and builds lasting relationships working hand-in-hand with Project Managers and Customer Success Managers.

About Us

Loyal Guru is the only Customer Data Platform built for the retail sector transforming how brands connect with their customers. Our mission is to help retailers build next-gen loyalty programs and omnichannel marketing strategies using cutting-edge technology and our deep industry expertise. We are an international team of passionate humble and dynamic professionals who believe in an open culture where brilliant ideas and excellence come from a combination of enthusiasm expertise andwhy notfun!

Your Responsibilities

* Integration & Client Management:

• Own the end-to-end technical integration lifecycle for strategic clients from initial discovery and solution design to a successful go-live.
• Act as the primary technical point of contact for a portfolio of clients building trust and ensuring a seamless integration experience with the Loyal Guru platform.
• Design and architect robust and scalable integration solutions tailored to complex client needs leveraging your deep knowledge of our platform and Google Cloud Platform.
• Proactively identify and troubleshoot complex technical challenges that arise during and after the integration process collaborating with internal teams to ensure swift resolution.

* Technical & Strategic Collaboration:

• Work in close partnership with theHead of Integrations & Delivery to align client solutions with the teams architectural standards and best practices.
• Collaborate with Customer Success Managers to ensure a smooth handover post-integration and provide ongoing technical account management to drive product adoption and long-term success.
• Translate complex client requirements into clear technical specifications for the Product Development team.
• Serve as a subject matter expert on our platforms integration capabilities representing the team in discussions with Product and other departments.

What were looking for in you

• 5 years of proven experience in a technical client-facing role (e.g. Senior Integration Specialist or Solutions Architect) within a SaaS environment.
• Expert-level knowledge of Google Cloud Platform (GCP).
• Hands-on experience with Data Integration and ETL tools and concepts (e.g. Talend).
• Solid grasp of SQL and/or NoSQL databases and a deep understanding of object-oriented programming languages (Python Java Go C# etc.).
• Proven experience designing managing and troubleshooting complex API integrations (REST SOAP etc.).
• Exceptional communication skills with a proven ability to explain complex technical concepts simply to all types of stakeholders.
• An analytical problem-solving mindset and the ability to manage multiple complex projects simultaneously.
• A degree in Computer Science Software Engineering or equivalent work experience.

Extra points to shine

• Previous experience in the Retail sector.
• Knowledge of agile methodologies (Scrum Kanban).
• Familiarity with project planning and tracking tools.

Whats the team like

We are an international team passionate about our work and the impact we create. We value collaboration curiosity and the desire to learn and grow together. We love to share knowledge celebrate successes and support each other to overcome any challenge. Here your voice will be heard and your ideas will be welcome. Youll be part of a team that believes a great work environment is key to achieving great things!

Perks of being a Loyal Guru

What makes working at Loyal Guru different

Flexibility & Work-Life Balance

• Flexible hours.
• Intensive workday: Every Friday and throughout August. Yes you read that right!
• Day off on your birthday: Because celebrating is important.
• True hybrid model: Come to the office but with real freedom to manage your time.
• 25 days of vacation: Unplugging is part of the job too.

Professional Growth

• Budget for training and language classes: Learn what inspires you and expand your horizons.

Real Wellness

• Access to Wellhub and BH Bienestar: Care for your physical and emotional health.
• 50% discount on health insurance (Sanitas).
• In-office yoga classes: Find your zen in the middle of the workday.
• Team pdel: Sport fun and connection.

Team Culture

• Frequent team buildings: Good vibes inside and outside the office are guaranteed!

Can you picture yourself working with us

If you believe you have what it takes to succeed in this role and you like our culture dont wait any longer! Send us your CV and tell us why you are the ideal candidate. We cant wait to meet you!