Innovation Manager
Innovation Manager
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Job Description
Commercial Strategy & Sales Optimisation
Drive the commercial focus of the catering operation identifying opportunities for growth and innovation.
Analyse performance data to inform strategic decisions and improve profitability.
Develop and implement initiatives to optimise product offerings and pricing strategies.
Customer Engagement & Experience
Work with operational teams to enhance customer engagement across all touchpoints.
Lead initiatives that improve customer satisfaction and loyalty.
Monitor market trends and customer feedback to inform service enhancements.
Service Standards & Training
Collaborate with the People & Culture Manager to identify training needs and support the development of tailored programmes.
Champion a culture of continuous improvement in service delivery.
Ensure consistent implementation of service standards across all retail catering sites.
Innovation & Continuous Improvement
Identify and implement innovative practices and technologies to improve operational efficiency and customer experience.
Lead pilot projects and evaluate their impact before wider rollout.
Foster a culture of creativity and experimentation within the team.
Stakeholder Collaboration
Build strong relationships with internal stakeholders to align innovation initiatives with business goals.
Communicate effectively across departments to ensure seamless execution of new ideas.
Qualifications :
- Previous experience commensurate with role
- Have a contagious passion for food and customer service
- You draw satisfaction from managing training and supporting a team
- Financially astute you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced multi-faceted creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
Additional Information :
For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.
Join us and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example protecting the planet and supporting local communities.
Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
