Program Manager, Product Operations
Program Manager, Product Operations
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Job Description
About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech but its really our people who give us passion to always seek ways to do things better. As such were serious about your career growth and professional development because People matter at Kinaxis.
In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world with a brand-new HQ based in Kanata North in Ottawa. As one of Canadas Top Employers we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
At Kinaxis we power the worlds supply chains to help preserve the planets resources and enrich the human experience. As a global leader in end-to-end supply chain management we enable supply chain excellence for all industries with more than 40000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
our office in Ottawa Canada
About the team
At Kinaxis the Product Operations team helps product teams scale efficiently by improving processes tools and cross-functional collaboration. It acts as the connective tissue between product management engineering go-to-market teams deployment support and customer success. It ensures clear communication alignment and accountability empowering teams to move swiftly while focusing on core objectives.
As an Operations Lead you will manage cross-functional investment(s) of varying complexity that enable strategic execution working with Product Engineering and Go-to-Market (GTM) which includes Sales Marketing Customer Success and Enablement. You will streamline delivery by proactively identifying blockers facilitating coordination and managing scope and
interdependencies. Youll help ensure both input metrics (effort velocity activity) and output
metrics (results outcomes) are aligned with our company goals.
What you will do
Program Management
- Lead and coordinate planning and implementation of cross-functional Engineering
investments. - Ensure alignment with strategic goals and ensure timely quality delivery.
- Streamline execution by removing blockers and partnering with discipline leads.
- Track key milestones decisions and trade-offs.
- Collaborate with leadership to define and monitor the North Star Metric including both
input and output metrics. - Partner with Finance for P&L and profitability monitoring per investment.
Vision & Strategy
- Contribute to defining investment vision and roadmap in partnership with senior leaders.
- Develop and maintain strategic plans timelines and deliverables.
- Coordinate resource allocation and evaluate performance.
- Successfully launch and land investments on time within scope and on budget.
Process & Change Management
- Enhance and streamline execution processes to increase delivery efficiency.
- Lead continuous improvement efforts and adapt to evolving requirements.
- Support Engineering teams with change management best practices.
- Partner with Product Managers Tech Leads and GTM leaders to meet quarterly goals.
- Build strong collaborative relationships across teams.
- Create alignment on goals strategy and vision.
- Operate primarily with Management-level stakeholders across Engineering and GTM.
- Communicate investment status risks and updates to diverse technical and non-technical stakeholders.
- Maintain transparency through clear reporting and issue escalation.
- Provide high-level and detailed updates across organizational levels.
- Own and maintain a feedback loop to proactively adapt plans as needed.
- Utilize AI tools (e.g. ChatGPT Copilot Jira AI Confluence AI) to: automate reporting generate insights and summarize stakeholder updates. Improve program tracking and dependency management. Predict and surface delivery risks using historical and current metrics.
- Drive operational efficiency through intelligent task management synthesis and meeting preparation using AI-powered systems
What we are looking for
- 5 years of experience in program or product operations within fast-paced tech or SaaS environments with a proven track record of close collaboration with GTM teams (Sales Marketing Customer Success) to ensure successful product launches market readiness and alignment on strategic priorities.
- Deep understanding of software delivery life cycles and cross-functional coordination
across Product Engineering and GTM. - Demonstrated ability to lead large-scale initiatives and investments with visibility and
impact across multiple functionsincluding strategic GTM planning launch enablement and pipeline health tracking. - Skilled in using AI and automation tools (e.g. ChatGPT Jira AI Power BI) to enhance reporting surface business insights forecast risks and streamline operational workflows.
- Highly effective communicatorconcise clear and adapted to various audiences.
- Trusted relationship builder who prioritizes alignment and collaboration.
- Adept at organizing workstreams and facilitating progress across teams.
Tools & Certifications
- Strong proficiency in Microsoft Office Jira Confluence and AHA.
- Experience with AI-powered tools (e.g. ChatGPT Copilot Notion AI Power BI).
- PMP PgMP or equivalent certifications are a plus.
#Senior
#LI-DN1
Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked when medications are available for our loved ones and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Yamaha P&G Honda and more.
Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.
Required Experience:
Manager
Employment Type
Full-Time
