Automotive Customer Service Agent
Automotive Customer Service Agent
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Job Description
The Customer Service Agent will be responsible for coordinating all incoming requests made via telephone or online searching for potential service leads booking appointments for the service department and acting as the first point of contact for our customers.
Description of the role:
As a Service Customer Agent at Way Scarff Ford in Auburn WA you will be responsible for providing exceptional customer service and handling inquiries related to automotive services and appointment scheduling. This position will be working Monday thru Friday 8:30am to 5:00pm
Responsibilities:
- Respond to customer inquiries via phone email and chat
- Schedule service appointments and follow up with customers
- Provide information on services pricing and other relevant details
- Maintain accurate records of customer interactions
- Collaborate with service advisors and technicians to ensure customer satisfaction
- Assist in valeting customer vehicles after 4:30pm
Requirements:
- Prior customer service experience
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Knowledge of automotive services is a plus
- Valid drivers license
- Qualify for company insurance by meeting requirements
Benefits:
- Competitive hourly compensation: $19.00 to $23.00 per hour
- Health insurance and retirement plans
- Paid time off and holiday pay
About the Company:
Way Scarff Ford is a well-established automotive dealership in Auburn WA known for its commitment to customer satisfaction and quality service. Join our team and be part of a dynamic work environment where you can grow and achieve success.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
