Senior Manager, Platform Engineering & Reliability (Framingham, MA Hybrid)
Senior Manager, Platform Engineering & Reliability (Framingham, MA Hybrid)
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1 Vacancy
Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The Rave organization within Motorola Solutions is responsible for SaaS solutions supporting the safety mission of public and private entities. We help our customers engage with responders households schools businesses employees students and other stakeholders to deliver critical communications coordinate response and exchange life-saving information. The solutions we create apply exciting technologies such as geospatial visualization and analytics high throughput communications artificial intelligence and numerous integrations with Motorola and partner systems to name a few. As a team member within the Rave organization you will be exposed to many other solutions offered by Motorola Solutions the most trusted name in public safety technology.
Job Description
We are seeking a Senior Manager of Platform Engineering & Reliability to lead the strategic evolution of our customer-facing multi-tenant SaaS product infrastructure. This is a pivotal leadership opportunity for candidates who have a demonstrated ability to transform operational practices and redefine how services are delivered.
Your primary mission is to lead a high-performing team responsible for our hybrid cloud environment which is currently centered in our private data centers. You will be tasked with optimizing our private cloud for maximum performance and efficiency while developing and executing a strategy to appropriately increase our public cloud footprint. You will break down silos between infrastructure and development fostering a modern SRE culture where reliability is a shared responsibility.
The ideal candidate is a hands-on leader with a proven track record of transforming infrastructure scaling teams and driving operational excellence through automation data-driven insights and a relentless focus on reliability. This high-impact role spans infrastructure strategy incident management observability compliance and team development ensuring we stay ahead of the businesss rapid growth and ever-changing technologies.
What Youll Do:
Own the reliability of the platform by guaranteeing 24x7x365 availability meeting SLAs/SLOs and leading a resilient incident response process that emphasizes blameless postmortems and continuous learning.
Own our private data center operations including compute storage networking lifecycle management and vendor engagement.
Own our hybrid cloud strategy tailored to our organizations needs. Lead the execution of this strategy to strike the optimum balance between our private and public cloud workloads.
Build and mentor a high-performing SRE team fostering a culture of ownership and breaking down silos by deeply embedding reliability principles and practices within the software development lifecycle.
Drive a culture of modern engineering by implementing robust automation Infrastructure-as-Code (IaC) CI/CD pipelines and a comprehensive observability stack (Prometheus Grafana ELK) to improve system reliability and velocity.
Manage all operational governance including owning the teams budget overseeing vendor relationships and ensuring all infrastructure meets strict compliance standards like SOC 2 HIPAA and FedRAMP.
Develop close ties with Motorola Solutions corporate infrastructure organization. Adopt relevant corporate practices and toolsets so that your team may focus on needs unique to our business unit.
What Youll Bring:
10 years in infrastructure SRE or platform engineering; 5 years in technical leadership (management) roles.
An ability to lead by example making decisions and eliminating roadblocks through the effective application of deep hands-on knowledge.
Demonstrated success operating and scaling customer-facing multi-tenant SaaS platforms in 24x7x365 environments.
Deep expertise in private data center infrastructure server storage networking capacity planning.
Strong foundation in SRE principles including SLO/SLI frameworks toil reduction and incident management.
Hands-on experience with hybrid cloud container orchestration CI/CD and observability tooling.
Skilled in automation and infrastructure-as-code (e.g. Terraform Ansible Python Bash).
Experience navigating regulated environments like HIPAA SOC 2 FedRAMP.
Proven ability to lead through ambiguity drive transformation and influence across functions.
Experience with vendor management including budgeting payments relationship management and renewals.
Bachelors degree in Computer Science Engineering or equivalent experience.
Primary Skillsets & Technical Depth:
Cloud Platforms: AWS Azure
Private Data Center Operations: Compute networking virtualization capacity planning vendor management
Infrastructure-as-Code & Automation: Terraform Ansible scripting (Python Bash Go)
Observability Stack: Prometheus Grafana ELK PagerDuty
Containers & Orchestration: Docker Kubernetes Helm
CI/CD Pipelines: GitHub Actions Jenkins
SRE Practices: SLOs/SLIs error budgets chaos engineering blameless postmortems
Leadership Competencies: Strategic planning org design incident command budget ownership cross-functional influence
Target Base Salary Range:$120300 USD - $240600 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
Note: Candidate must be in the Framingham MA two days per weeks.
#LI-MP2
#LI-HYBRD
Basic Requirements
Bachelors degree with 10 years of experience in technical operations
OR 12 years of experience in technical operations
AND 5 years of direct people management skills
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Senior Manager
Employment Type
Full-Time
