Help Desk Level I
Help Desk Level I
Posted on :
08-08-2025
Employer Active
1 Vacancy
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Job Description
Help Desk Level I
Summary: Installs modifies and makes repairs to desktops laptops printers copiers scanners cell phones and desktop software systems and provides technical assistance and training to system users by performing the following duties.
Essential Duties and Responsibilities
- Inspects personal computer equipment and reads order sheets listing user requirements to prepare computers for delivery.
- Installs hardware and peripheral components such as monitors keyboards printers and disk drives on user's premises.
- Loads specified software packages such as operating systems word processing or spreadsheet programs into the computer.
- Observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnosis system hardware software and operator problems.
- Instructs users in use of equipment software and manuals.
- Recommends or performs remedial actions to correct problems.
- Coordinates activities with other IT areas network services or other information systems groups.
- Provides updates status and completion information to manager problem request tracking system and/or users via voicemail e-mail or in-person communication.
- Replaces defective or inadequate software packages.
- Refers major hardware problems to service personnel for correction.
- Researches and generates Purchase Orders for Technical Purchases of the Organization. Place orders and monitor when they arrive.
- Dispatches Phone calls Logs and creates new requests in the helpdesk system and
- assigns tickets to requests when needed.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Minimum Associate degree of arts or science (A. A. / A.S.) from two-year college or university;
- or Two plus years related experience and/or training; or equivalent combination of education
- and experience.
Certificates and Licenses:
- CompTIA A and/or equivalent certification is a must.
Spiritual Qualifications
- Uncompromised commitment to KJMs vision values core beliefs and statement of faith.
- Agree to be an active participant in King Jesus International Ministry.
- Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures.
- Understand that in this role they are a critical part of KJMs mission to bring the supernatural power of God to this generation and that part of their responsibilities as a church employee includes being considered a spiritual leader in the church.
Equal Employment Opportunity
King Jesus Ministry is an equal opportunity employer. Our policy is to treat every employee with dignity and accordance with federal state and local laws we recruit hire promote and evaluate all personnel without regard to race color sex marital status age national origin veteran status or disability except where such characteristics is an appropriate bonafide occupational qualification.
King Jesus Ministry is an equal opportunity employer. Our policy is to treat every employee with dignity and accordance with federal state and local laws we recruit hire promote and evaluate all personnel without regard to race color sex marital status age national origin veteran status or disability except where such characteristics is an appropriate bonafide occupational qualification.
As a Ministry ERJ takes full advantage of the exemption for Title VII religious discriminations afforded religious doing so ERJ reserves all rights allowed by law to base employment action on the grounds of religious beliefs and doctrine.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex national origin disability status protected veteran status or any other characteristic protected by law.
Join Our Team
At King Jesus Ministry we use our God-given talents to serve the Kingdom reach the lost and help people connect to Jesus.
We are like-minded spirit-filled people with one goal: reaching the lost and discipling the nations.
We are like-minded spirit-filled people with one goal: reaching the lost and discipling the nations.
When you work for a Ministry you make an eternal difference. Our life and our work are centered on leading people to experience the supernatural power and unconditional love of God. If you have a passion for this vision you may be the right candidate for this job.
Employment Type
Full-Time
Key Skills
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