Senior Majors Solution Consultant
Senior Majors Solution Consultant
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
- Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization.
- Strong ability to deliver compelling presentations to large groups remotely and in person.
- Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders.
- Demonstrable experience selling to deals over $3M ACV.
- Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy.
- Collaborate with Sales Directors to create deal specific solution visions and appropriate talk tracks.
- Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market.
- Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives.
- Identify and propose specific strategies initiatives and remedies necessary to align Five9 technology with Strategic Sales objectives.
- Ability to qualify complex projects and understand the details of complex projects.
- Experience negotiating persuading and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)
- Bachelors or Equivalent Experience preferred.
- 10 Years of experience in relevant roles preferred.
- Extensive on-site and web-based Executive presentation experience and skills.
- Outstanding verbal written and presentation skills with the ability to foster effective customer relationships.
- Proven record of successful solution selling demonstrations and presentations to close deals.
- Technical aptitude and a high degree of self-motivation to learn new technologies including building live presentation environments and proof of concepts for prospects and customers.
- Experience with Enterprise architecture design.
- Contact Center industry experience.
- AI Solutions in Customer Experience
- CRM
- IVR
- IP Telephony (basic networking knowledge assumed)
- WFO
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Senior IC
Employment Type
Full Time
