Bell Clerk (Full-Time)
Bell Clerk (Full-Time)
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Salary Not Disclosed
1 Vacancy
Job Description
Taking care of the big things and the little things is what we do. As a Bell Clerk multi-tasking skills and aloha spirit will be well-utilized as you coordinate the activities of our Arrival Team and provide engaging service to our guests.
Hourly Rate: $25.97
What you will be doing:
- Coordinate activities of the Arrival Team
- Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resorts standards
- Communicate internal and external guest requests via applicable resort software
- Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame
- Assist Front Office with administrative duties as required
- Check work stations for necessary equipment and set up and replenish as needed
- Assist in providing parking options
- Check service stations for necessary equipment and set up: water lei towels etc. as needed
- Maintaining communication of up to date accurate information between guests staff management and our partners on a daily basis
- Able to share information about the resort and activities island activities restaurants and other information as it pertains to guests
Qualifications :
Your experience and skills include:
- Minimum of one year experience in the Hotel Industry preferably in a high guest contact role
- Service focused personality is essential; customer related experience an asset
- Must be able to read and write to facilitate the communication process
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally
- Must possess basic computational ability
- Must possess computer skills including but not limited to Microsoft Word Excel and e-mail functions
- Must be able to multi-task and be detail-oriented in a fast paced high volume environment
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
Licenses or Certificates
- Must have and be able to maintain a valid Drivers License and clean Drivers Abstract
Education
- High School diploma and/or vocational training
- A Degree in Hotel/Hospitality or Tourism is an asset
Additional Information :
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Join our ohana today: Visit our website to learn more about living and working for Fairmont Hawaii.
Why work for Accor Discover a world where life pulses with passion!
Join the Accor Group an ecosystem of over 45 brands 5600 hotels 10000 restaurants and lifestyle places that welcome you. With us your personality is valued your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers your colleagues and also on the planet contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
