Senior Product Manager, AI Agents and Skills
Senior Product Manager, AI Agents and Skills
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1 Vacancy
Job Description
The Team:
The Platform Experience product team our newest team is shaping the long-term future of our intelligent platform. We deliver an intelligent secure scalable performant and accessible Platform which serves as the foundation of ServiceNows products and customer experiences. This is possible through world-class integrations data management automation artificial intelligence and end-user experiences across all channels.
The role:
As a Senior Product Manager you will be part of the product team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. The ideal candidate will bring a solid background in driving the roadmap having a point of view for the future of our products aligning that vision to the greater company strategy. You must build strong partnerships with development and design teams. This is an exciting opportunity to join us as we embark into uncharted territory. Expertise with AI Products ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes.
What you get to do in this role:
- Strategic Planning: Guide roadmap development and feature prioritization for the AI Agent Platform aligning with business and user needs.
- Innovation & Insight: Stay current with emerging trends in AI and platform technologies. Offer thoughtful research-based recommendations to product leadership.
- Solution Development: Rapidly design and prototype technical solutions using a range of AI frameworks.
- Collaborative Execution: Partner across diverse cross-functional teamsincluding engineering design and AI researchto co-develop and launch innovative PoCs (proof of concepts).
- Communicate & Iterate: Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement.
- Customer Collaboration: Engage directly with customers to co-create solutions. Understand their goals challenges and needs to ensure effective and adaptive outcomes with a focus on agentic systems.
- Measurement & Learning: Partner with stakeholders to define success metrics (KPIs) design processes for tracking them and document outcomes to inform future efforts.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 5 years of softwareproductmanagement experience is a MUST.
- Strong prioritizationskillsandthediscipline to focus on highimpactactivities.
- Experiencegathering andcapturingproductrequirementsandtransforming them intoaproduct roadmap.
- Deep curiosity about customerneeds and a track record inbuilding customer relationshipsand delivering customer-centric solutions.
#Prodjobs
For positions in this location we offer a base pay of $140700 - $239200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
