Application Support Tech Lead

At Freddie Mac our mission of Making Home Possible is what motivates us and its at the core of everything we do. Since our charter in 1970 we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

We are seeking a highly skilled senior IT professional to join our team as Application Support Tech Lead. The ideal candidate will apply broad technical knowledge judgment and analytical skills to analyze develop and implement solutions for process improvements troubleshooting production support production operations and configuration management.

Our Impact:

Freddie Macs Multifamily Line of Business thrives on being the first movers across the Freddie Mac organization when it comes to paving the way for innovation and corporate responsibility. We pride ourselves in being first in adopting new policies procedures technology and corporate scorecard mandates with the top-notch team of leaders and individuals that work for this Division.

Your Impact:

You are critical to the success of our MF Technology department working within the Operations Infrastructure and Service Delivery function in a horizontal capacity to include across MF Architecture Development Program Enablement and Product teams to deliver solutions enhance application operational availability stability issue and incident resolution.

• Analyze develop and implement solutions for process improvements troubleshooting production support production operations and configuration management.

• Capture update and simplify production support resolution activities production operations tools & capabilities and configuration management sustainability & applicability.

• Build practices automated capabilities and communication across departments to enhance application and operational controls compliance including awareness daily practice integration evidence collection successful completion complexity reduction and resource utilization.

• Enable configuration management across asset management capabilities for computing/servers application components software network devices and other technical aspects to contribute toward impact assessment capabilities improved decision-making across IT services and sustainable IT lifecycle.

• Develop resolutions to complex problems that require the frequent use of ingenuity and creativity.

• Serve as the organization spokesperson on specialized projects or programs.

• Act as a counselor to top management and customers on advanced technical research studies and applications.

Qualifications

• A minimum of 8 - 10 years of professional experience

• College Degree or equivalent experience; advanced studies/degree preferred.

• A successful candidate will have demonstrated both organizational excellence and a deep empathy for relationship building

• You will understand how to influence to drive change and move the organization forward

• Highly organized and thoughtful communication

• Experience working with a team in a fast-paced setting

• Superior time management task management customer service flexibility attention to detail and written and verbal communication skills

• Experience translating vision into strategy and operationalizing it

• Collaborator and Influencer: Ability to create partnerships build trust influence and foster relationships with a diverse set of teams in order to drive strategy and programs

• Driving Results: Builds organizational capabilities identifies metrics for success and evaluates programs against them

• Problem Solver: Experience taking complex problems and creating a framework or solution that can be applied across different functions/domains to allow for easier navigation of Freddie Mac

Keys to Success in this Role

• Collaborative demeanor

• Strive to be innovative

• Attention to detail

• Ability to communicate up and down stream and at all levels

• Ability to leverage and apply your technical knowledge and expertise with application development testing rollout access management operations and production support to manage and deliver solutions to increase application and environment stability and availability

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender race color religion national origin age marital status veteran status sexual orientation gender identity/expression physical and mental disability pregnancy ethnicity genetic information or any other protected categories under applicable federal state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Macs business. This includes employee commitment to our acceptable use policy applying a vigilance-first approach to work supporting regulatory mandates and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more please visit and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.