Software Engineer
Software Engineer
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The Unified Communications team has a mission to become the leader in creating a highly scalable software platform and communication applications for first responders and industrial workgroups. Our customers rely on these solutions to run their critical business operations in the public safety manufacturing and infrastructure sectors. Every single day we are shaping the future of mobile workgroup solutions for public safety and industrial users worldwide leveraging Motorolas rich heritage in this space. Our solutions include broadband Push to Talk (PTT) multimedia messaging location based collaboration video streaming with full interoperability with land mobile radio (LMR) systems. The products include client apps on Android iOS and Windows. Our backend software can be deployed On-Prem in private data centers or in a public cloud infrastructure.
Job Description
Software Engineer position within the Unified Communications Tier 3 department is a cross-functional high-visibility role that works closely with Customers CMSO Offer Managers Sales and development teams to ensure that all the PTT Issues are resolved and the customers experience of using PTT service is positive seamless and satisfying.
Responsibilities:
Engineers will be responsible for helping to support 24x7 uptime and availability of production mission critical connect services distributed across multiple regions. Monitor and respond to system notifications and alerts and continually work to optimize and improve the performance security and reliability of our systems.
Engineers should be responsible to provide 24/7 oncall support to satisfy the critical services agreed with the customer.
Monitor application performance take steps to improve overall application performance and stability and follow through with implementation
Conduct system analysis configuration management and develops improvements for system software performance availability and reliability
Able to troubleshoot complicated cross platform issues handling OS Networking Database in a cloud-based SaaS environment and handle live production incidents debug/troubleshoot application and infrastructure issues.
Work closely with software engineers and testers to ensure the system is responding properly to no-functional requirements such as performance security and availability
Document your system knowledge as you acquire it over time create runbooks and ensure critical system information is readily available to those who need it.
Keep up-to date with security and proactively identify diagnose and solve complex security issues
Qualifications:
3 years of experience in DevOps Support or Product deployment.
Strong project management ability to successfully manage multiple tasks at any given point strong relationship building skills & communication skills.
Support align efforts to meet customer and business needs.
Should have experience with ticketing tools like ServiceDesk
Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
Working closely with our engineering teams to understand their product requirements and how they build/test/deploy their software applications
Ability to provide advice best practices and recommendations for the operation and deployment of Microsoft Azure.
Familiarity with Linux and UNIX systems (e.g. CentOS RedHat) and command line system administration such as Bash VIM SSH.
Network routing Load balancing and Networking protocols a base knowledge of TCP/IP with an understanding of HTTP and DNS
Basic programming and scripting skills (preferably bash shellperl python java etc.)
Good to have:
Demonstrated understanding of Agile methodologies ITIL methodologies ITIL v3 or v4 certification
Demonstrable experience in Database like SQL Hadoop Couch Base
Demonstrable experience in Containerization-Docker orchestration (Kubernetes) and Microservices.
Target Base Salary Range: $65900 - $100000 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-RS1
Basic Requirements
BS degree with 3 years of experience in DevOps Support or Product deployment OR an MS degree
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Employment Type
Full-Time
