Customer Service Specialist - ALLEX Mission
Customer Service Specialist - ALLEX Mission
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Job Description
Air Liquide Romania has been present in the domestic market since 1999 and is a nationally recognized gas producer and supplier of technologies services and gases for the food and beverage industry large industries the automotive industry healthcare and the environment. Air Liquide Romania has a team of nearly 80 employees serving industrial customers.
How will you CONTRIBUTE and GROW
Customer Engagement & Support:
Be the primary point of contact for customers and distributors expertly handling inquiries via email and phone.
Own the customer journey: Oversee the entire claims management process ensuring timely and effective resolution of all issues.
Proactive Problem Solving: Analyze root causes of claims to implement preventative measures and minimize future occurrences.
Sales Team Enablement & Data Integrity:
Provide essential CRM training support and reporting to our sales team ensuring they maximize system utilization and data visibility.
Maintain accurate and up-to-date customer data within our systems ensuring reliability and efficiency.
Process Optimization & Digitalization:
Actively contribute to and implement projects related to the companys digitalization initiatives.
Execute corrective actions to resolve identified issues and champion continuous improvement initiatives across the board.
Performance Monitoring & Collaboration:
Conduct regular customer relationship surveys and analyze results to develop and implement targeted action plans that boost customer satisfaction.
Monitor analyze and report on key performance indicators (KPIs) to track and enhance departmental performance.
Collaborate seamlessly with vital internal departments including Logistics Sales and Finance to ensure smooth cross-functional operations.
Are you a MATCH
Education: Background in Economy Business or Communication. (Accounting knowledge is a plus!) or Master Graduate in same field.
Language Skills: Advanced level of English both written and spoken essential for our international environment.
Experience: Proven experience in customer service order management or a similar role.
Core Competencies:
Exceptional Communication & Interpersonal Skills: Build strong relationships and convey messages clearly.
Strong Problem-Solving & Analytical Skills: Tackle challenges head-on and identify effective solutions.
Resilience: Thrive in a fast-paced environment and meet deadlines with confidence.
Tech Savvy: Good knowledge of Google Suite.
Analytical Mindset: A keen ability to analyze complex processes pinpoint bottlenecks and develop impactful solutions.
Organizational Skills: Exceptional planning and organizational abilities to expertly manage multiple tasks and projects.
Proactivity: A results-oriented approach taking initiative to solve problems and drive improvements.
Teamwork: A strong team player who can also work independently to achieve shared goals.
Bonus Points: Experience in project management is a plus and ideal candidate will be International Mobile.
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
