Systems Administrator
Systems Administrator
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Job Description
Knowledge Management Inc. (KMI) has the leadership and experience to deliver innovative technology logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics Warehouse Services Distance Learning/Training Enterprise Solutions Financial Management Support Program Management Intelligence Analysis & Threat Assessment and Data Analytics/Operations Research. Since 1998 our solutions and services have helped our clients improve performance drive cost and operational effectives and map technology needs for tomorrows requirements.
Position Title: Systems Administrator
Location:
- Chicago IL
- Houston TX
- Kansas City MO
- Salt Lake City UT
- Chelsea MA
- Hamilton NJ
- Albuquerque NM
- Dallas TX
- Orange CA
- Radnor PA
- Menlo Park CA
- Redstone Arsenal AL
- Portland OR
- Quantico VA
Contract: 5 years starts end of August 2025
Remote Work: Not authorized without prior government approval
Clearance Level: Top Secret
Polygraph Type: Lifestyle Polygraph
Education Level: Bachelor preferred
Experience: Nine (9) years of experience. If utilizing in lieu of education all experience must be at or above the position level described above.
Number of Positions: 1
Salary: Please provide your salary requirement
The position requires an individual that can perform prompt efficient and professional support to users for their assigned sites; can track and report on the status of work; is able to provide front-line troubleshooting; and is able to utilize a background of experience to resolve issues. Staff in this labor category should possess strong customer service skills be able to articulate (written and verbally) the problems/issues at their site and articulate solutions to OTD/OCXS/ONTU Government Task Lead (GTL) and management.
Responsibilities
Functional Responsibilities: The SA shall provide systems administration support and engineering services to a variety of OTD supplied systems at Regional Computer Forensics Laboratories (RCFL) designated field offices central monitoring plants (CMP) and other FBI facilities. The SA shall provide day-to-day systems administration operation maintenance troubleshooting and training of OTD-deployed systems central monitoring plants (CMP) server rooms Electronic Surveillance (ELSUR) collection systems associated feeder systems and OCXS/ONTU digital forensic systems and associated networks.
Responsibilities include but are not limited to:
- Maintenance configuration and reliable operation of OTD-supplied ELSUR collection systems at the UNCLASSIFIED and SECRET classification levels.
- Management operations and maintenance of enterprise computer-based systems such as server installation configuration policy deployment enforcement and monitoring to ensure 24/7/365 continued mission critical operations. Perform deployments periodic maintenance monitor for problems and resolve systems and users issues.
- Support systems within a regional model where regions often span multiple states.
- Liaise with telecommunications service providers to engineer implement and troubleshoot telephony input lines.
- Develop and maintain standard operating procedures (SOP) with Government supervision guidance and approvals.
- Assistance in resolution of user questions/problems regarding installed systems and equipment.
- Corrective and preventative maintenance of systems to identify and correct performance and implementation failures faults or defaults that impair system/equipment performance and functionality. h. Coordination of warranty work troubleshooting and emergency repairs to effect immediate corrections so that operations are not interrupted.
- Preventative maintenance to adjust maintain or otherwise improve performance or enhance the overall maintainability of systems/equipment.
- Risk analysis to identify potential problems systems/equipment modification and/or correction.
- Perform inventory logistical and clerical support for shipments and deliveries of operational equipment.
- Prepare administrative and other reports for submission to OCXS Management OCXS Program Management (PM) and Field Office Customers as required.
Required Experience (years of experience/certification(s)/specialized experience)
Information Technology Computer Science Engineering or related field plus at least five (5) years of relevant work experience installing managing and maintaining IT systems in a production environment described above or in lieu of education nine (9) years of experience. If utilizing in lieu of education all experience must be at or above the position level described above. Current or previous experience with the FBI is required.
Benefits: All full-time employees are eligible to participate in our benefits programs:
- Health dental and vision insurance
- 401(k) retirement plan
- Paid time off (PTO) and holidays
- Group Term Life and Accidental Death and Dismemberment Insurance
- Voluntary Term Life Insurance
- Short and Long-term disability insurance
Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
E-Verify Statement. Knowledge Management Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Pay Transparency Non-Discrimination Provision. Knowledge Management Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Disability Statement. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process please email us at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
