Intake & Outreach Coordinator - Veteran & Supportive Services

WHO WE ARE

Volunteers of America Colorado is a nonprofit faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs Volunteers of America changes the lives of more than 140000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters hunger and nutrition services and many other community support programs. Our work touches the mind body heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

Job Summary

The Intake and Outreach Coordinator assists human service programs in meeting the needs of persons

seeking assistance. Conducts initial assessment functions screening for eligibility and making appropriate

referrals for callers. Acts as a knowledgeable liaison to community agencies and is responsible for promoting

awareness of the assigned program. Provides follow-up to clients as assigned and maintains positive

interactions with community stakeholders. This position will serve both Colorado Springs and Pueblo office

but requires regular travel to 17 rural counties throughout Southern Colorado Travel costs are reimbursable

based on agency and programmatic guidelines.

Essential Duties and Responsibilities

Receives and assesses calls for service and conducts intake process.

Develops resources and contacts at community agencies and government organizations to assist low

income and/or homeless people as well as population specific resources for the purpose of making

referrals and advising callers and walk-ins.

Refers ineligible applicants to other organizations/programs which would best serve the applicants

needs.

Documents all calls received and disposition each in format provided.

Assist team in conducting outreach throughout rural Colorado to inform eligible clients of services

provided and to develop connections with outside agencies.

Provides administrative and programmatic support services for client service teams.

Documents all outreach and eligibility screening activities through paper and electronic logs.

Acts as a community liaison for Volunteers of America maintaining cooperative working relations

throughout the community and providing accurate program information through presentation and

literature.

Collects pertinent statistics and prepares reports as required by supervisor and according to funding

source guidelines.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

N/A

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health Dental Vision Pet Insurance

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA Sponsorship is not offered for this role

Veterans are strongly encouraged to apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Travel throughout the programs service area is required on a regular basis.

Must be able to work in diverse and at times uncomfortable environments such as homeless shelters service facilities streets offices and all other locations as necessary to fulfill program objectives.

POSITION TYPE AND EXPECTED HOURS OF WORK Full-Time or Part-Time as indicated in posting.

Works hours vary depending upon program requirements but are typically scheduled around a 40 hour work week.

LOCATION Throughout program service area. This location will be held out of the Colorado Springs or Pueblo office but requires travel throughout Southern Colorado. Counties served between these two offices are: El Paso Pueblo Fremont Baca Custer Crowley Kiowa Otero Bent Prowers Las Animas Huerfano Alamosa Rio Grande Saguache Costilla and Conejos county.

Pay Range: $21.00-$23.00/hr

COMPETENCIES

Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and

Service).

Models and VOACOs three critical virtues of HHS (Hungry Humble People Smart).

MINIMUM QUALIFICATIONS OF POSITION

Associates degree in communication human services administration or related fields or two years of equivalent work experience.

Must possess a Colorado drivers license and state-mandated automobile insurance.

Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

PREFERRED QUALIFICATIONS OF POSITION

1 year of related experience.

Previous experience working with Veterans and/or people experiencing homelessness.

KNOWLEDGE AND SKILLS

Ability to respectfully and professionally serve individuals hailing from diverse backgrounds cultures ideologies and religions.

Ability to work and thrive within a diverse multicultural team environment.

Ability to take initiative and work independently.

Ability to communicate effectively verbally and in writing.

Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.