National Strategic Retail Operations Manager

At NationsBenefits we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together we can make a meaningful and measurable difference in the lives of millions. Thats something we can all be proud of.

It all begins with how we care about the people we serve. Since 2015 our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do and it unites us to foster an environment where everyone is empowered inspired and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. Its how were transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida California Pennsylvania Michigan Tennessee Texas and India.

You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. Were proud of how far weve come and a career with us also gives you growth opportunities.

Role:

The National Strategic Retail Operations Manager will lead the operational execution performance optimization and partner alignment for our retail network across the United States. This role is responsible for ensuring a seamless experience across point-of-sale systems retailer collaboration compliance and benefit fulfillment while supporting business growth initiatives through strategic operational leadership.

Key Responsibilities:

• Serve as the national lead for all retail partner operations ensuring consistency accuracy and performance across multiple store networks and digital platforms
• Work cross-functionally with internal teams (Product Compliance Client Services IT) and externally with retail partners to ensure our programs are scalable efficient and member-friendly.
• Drive end-to-end operational excellence across partner onboarding POS integration transaction testing inventory eligibility and store readiness
• Lead cross-functional planning with internal stakeholders to support benefit launches retail promotions and benefit configuration updates
• Own the retail incident management process including escalation handling root cause analysis and resolution with technical and account teams
• Monitor and analyze performance data (e.g. transaction success rates utilization POS errors) to identify trends and drive continuous improvement
• Act as a liaison between product compliance and retailer teams to ensure proper execution of card rules benefit parameters and member support workflows
• Participate in joint planning meetings QBRs and strategic alignment sessions to share insights and coordinate growth initiatives.
• Build and maintain strong relationships with national retail partners to support joint growth operational alignment and innovation opportunities
• Lead operational readiness planning for new state launches benefit types and strategic initiatives (e.g. digital wallet scan-based delivery etc.)
• Collaborate with internal product engineering and implementation teams to ensure timely and accurate deployment of new benefits or program changes across POS and digital interfaces.
• Maintain oversight of BIN provisioning card recognition and payment authorization logic across in-store and online systems.

Qualifications:

• 7 years of experience in product operations retail program management or strategic partner execution preferably within healthcare consumer technology or digital retail.
• Experience managing large national retailers or multi-location programs across multiple stakeholders
• Strong understanding of point-of-sale systems retail inventory flows or payment infrastructure
• Excellent cross-functional communication and project management skills
• Experience working with technical and non-technical stakeholders in operational workflows
• Data-driven mindset; ability to interpret performance reports and turn insights into action
• Proven success in managing complex cross-functional initiatives with technical marketing and client-facing stakeholders.
• Prior experience in healthcare fintech or supplemental benefits is a strong plus
• Bachelors degree in Business Operations or a related field (MBA a plus)

NationsBenefits is an equal opportunity employer.