Retail Support

A bit about us

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!

Job Description

Retail Support is the heartbeat of Treks retail operationsfast-paced dynamic and essential. As the first line of support for our retail stores this team builds lasting relationships with Treks bicycle retailers and customers delivering expert solutions and exceptional service across every touchpoint.

In this role youll be a trusted partner to store managers a go-to resource for operational excellence and a problem-solver who thrives in a fast-moving environment. Youll leverage your knowledge of retail operations finance IT systems facilities sales programs and marketing initiatives to provide seamless support via phone email and in-person interactions. No two days are alike and success means being adaptable decisive and ready to pivot with the evolving needs of our stores.

Skills:

• Retailer Support:Build strong personal relationships with stores. Provide timely clear and effective support via email phone and chat.
• Program Expertise:Understand and communicate Treks Retailer Program guidelines to internal teams and store staff.
• Invoicing Solutions and Order Management: Resolve order issues and invoicing errors in collaboration with Treks Purchasing team.
• Team Meetings:Lead and participate in weekly Customer Care meetings to stay aligned on products programs and campaigns.
• System Proficiency:Utilize knowledge of systems like JDE B2B site Sharepoint Gigya Backoffice Absorb Ascend HQ Beyond Trust Staples Grainger Amazon Business Workday Deputy Verkada ADT Meraki fmPilot Costar Power Bi Excel Basware and CRM
• Facilities Management: basic technical knowledge of facilities management
• Project management: Manage small-scale facilities projects from initiation to completion.
• Operational Coaching: Ensure compliance with DOTS procedures and coach stores on operational best practices.
• Financial Insight: Understand store and operations budgets with a deep knowledge of purchasing processes
• Leadership and Communication: Lead team huddles provide constructive feedback and communicate clearlyeven under pressure.
• Level 1 IT Support: Act as Tier 1 support for platform website and app issues using Gigya and Backoffice.
• Exceptional Hospitality:Go above and beyond to meet retailer needs always prioritizing service and relationship-building.
• Communication Excellence:Maintain alignment with Managers and District Managers to ensure consistent
• Escalation and Triage: Know when and how to escalate issues and prioritize emergencies with confidence and clarity.

Trek Benefits:

Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options Dental insurance Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Flexible holiday schedule 10 company holidays
Tuition Reimbursement up to $15000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts

We are an Equal Employment Opportunity (EEO) Employer. Trek strictly prohibits discrimination on the basis of race color creed religion gender gender identity pregnancy marital status partnership status sexual orientation age national origin veteran or military status disability medical condition genetic information or any other characteristic prohibited by federal state and/or local laws. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.

We are an E-Verify employer.

For more information please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English Spanish