Baylor One Stop Coordinator
Baylor One Stop Coordinator
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Job Description
What Were Looking For
The Baylor University One Stop team is seeking a Coordinator to join the Enrollment Management team. As a Baylor One Stop Coordinator you will have the opportunity to assist in the day-to-day management and operation of the One Stop office in a variety of this role you will work with One Stop Representatives to ensure prospective and current students and their families are served with excellence as they contact our office with educational questions related to financial aid billing and admissions.
A bachelors degree and two years of relevant work experience are required. A bachelors degree and four years of relevant work experience are preferred. A combination of education and experience will be considered in lieu of one another.
Additional preferred qualifications include:
- Knowledge of financial aid counseling verification student billing admissions and/or registrar offices
- Knowledge of an enrollment management area focusing on outreach and/or retention
- Demonstrated excellent written and verbal communication skills
- Excellent interpersonal skills and the desire to work with people
- Problem-solving and critical thinking skills
- Ability to meet deadlines and maintain a high level of accuracy professionalism and a customer service orientation
- Professional telephone etiquette
- Organizational skills and attention to detail
- Ability to handle multiple tasks simultaneously
- Working knowledge of spreadsheet word processing database and presentation applications
- Ability to understand and explain complex information and processes
- Experience in handling and communicating sensitive information
- Ability to give and lead presentations to large groups
- Ability to train and mentor entry level staff
- Bilingual preferred
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do
- Maintain a positive and professional attitude while answering phone calls for up to four hours per day
- Understanding and interpreting the needs of students while providing quality personalized customer service for all enrollment service areas
- Manage one to three One Stop representatives including hiring training and coaching
- Develop training covering financial aid and student account topics to One Stop Representatives
- Maintain the One Stop OneNote and ensuring compliance across One Stop documentation
- Handle escalated inquiries and make outgoing calls to special populations
- Prepare and give presentations at recruitment events
- Track inquiry data and trends and provide updates to One Stop leadership
- Maintain a thorough working knowledge of federal and institutional financial aid regulations and policies
- Represent and adhere to Baylor and its values and policies
- Manage daily correspondence and inquiries pertaining to students
- Navigate confidential student information across multiple systems
- Determine the quickest most effective ways to answer a student or parents question
- Update the Ocelot One Stop ChatBot
- Represent Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
- Attend ongoing trainings on federal state and institutional regulations regarding financial aid and student accounts
- Perform all other duties as assigned to support Baylors mission
- Ability to comply with University policies
- Maintain regular and punctual attendance
What You Can Expect
As part of the Baylor family eligible employees receive a comprehensive benefits package that includes medical dental and vision insurance generous time off tuition remission and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your familys wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more go toBaylor Benefits & Advantages.
Explore & Engage
Learn more aboutBaylorand our strategic visionBaylor in Deeds. Also explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central TexasThis is Waco!
Required Experience:
IC
Employment Type
Full-Time
