Community Resource Specialist, Catholic Charities (Berks County)
Community Resource Specialist, Catholic Charities (Berks County)
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Job Description
DIOCESE OF ALLENTOWN
Catholic Charities Berks County
Position Description
Job Title: Community Resource Specialist
Department: Community Support Services
FLSA: Non- Exempt/Full-Time
Reports to: Reports to Berks County Community Support Services Manager
Job Function: This role involves direct client interaction evaluation of assistance requests basic needs case management and support for food assistance programs. The ideal candidate speaks English and Spanish proficiently is organized compassionate and committed to helping individuals and families achieve greater stability and self-sufficiency.
Duties and Responsibilities
- Answer incoming phone calls and respond to website inquiries with professionalism and compassion.
- Conduct initial client assessments and assist clients with budgeting goal setting and accessing community resources including internal Catholic Charities programs and resources.
- Support daily operations of the emergency pantry and choice pantry including inventory and distribution.
- Occasionally assist with the Berks County Community Caf Food truck including preparation and service.
- Maintain accurate and timely written client records in accordance with Catholic Charities policy and grant requirements.
- Collaborate with internal teams and external community resources to coordinate support services.
- Prepare written weekly/monthly/quarterly/annual reports in accordance with Catholic Charities policy and grant requirements.
- Maintain knowledge of current community social needs and applicable government regulations.
- Represent Catholic Charities on relevant community-based committees or task forces as assigned.
- When appropriate speak at public functions anywhere in the Diocese of Allentown as assigned.
- Supervise interns/students as assigned.
- Other duties as assigned.
Additional Conditions of Employment
Due to the nature and mission of the Catholic Church all employees are bound to exhibit respect for the teachings and discipline of the Church regarding matters of faith and morals including maintaining a lifestyle that is in conformity with the teachings of the Catholic Church.
Minimum Educational Qualifications
- Bachelors in Social Work or related human services degree.
Other Requirements:
- Proficiency in oral and written English language. Additional proficiency in spoken Spanish is strongly preferred.
- Experience in direct client services strongly preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Well-developed computer skills including ability to easily use Outlook Word Excel and ability to learn grant-specific web-based applications.
- Must enjoy working in a very fast-paced environment with the ability to work as part of a team and to set and adjust priorities.
- Attention to detail.
Required Clearances and Trainings
- Prior to start date all Safe Environment Clearances must be received and reviewed including FBI fingerprint Pennsylvania State Police and Pennsylvania Department of Health and Human Services clearances. All clearances must be renewed in accordance with Diocese of Allentown and/or Commonwealth of Pennsylvania requirements for duration of employment.
- Prior to start date completion of Mandated Reporter Training (MRT) and every 5 years thereafter or when required by agency Diocese of Allentown and/or Commonwealth of Pennsylvania.
- Prior to start date completion of Protecting Gods Children Training (PGC).
- Any additional requirements implemented by the Diocese of Allentown the Commonwealth of Pennsylvania or specific grantors for the duration of employment.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities duties and requirements.
Physical Demands:
- Notwithstanding applicable ADA accommodations while performing the duties of this job employee is regularly required to: sit; walk and stand; speak or hear both in person and by telephone. Use of hands to operate standard office equipment; with occasional reaching and lifting up to 25 pounds is required.
- Employee is required to be able to drive his/her vehicle to other Catholic Charities or Diocese of Allentown locations; the ability to drive to those locations safely is required unless exceptions are explicitly recommended by the Program Supervisor and Managing Director or in keeping with ADA requirements.
Working Conditions:
- General office setting some community settings occasionally food truck setting.
- Must be willing/able to drive anywhere within the 5 counties of the Diocese of Allentown and on occasion outside of the Diocese of Allentown.
- Must be willing/able to travel to conferences trainings etc when required by supervisor or program.
- Must demonstrate respect and professionalism toward all clients in all interactions.
- Normal work hours are Monday through Friday 8:00 to 4:00pm. This position is in-office.
- May be required to work evenings to accommodate agency functions and/ or clients scheduling needs as appropriate.
Interested candidates must submit a cover letter and resume via iSolved or to the following:
Diocese of Allentown
Attn: Catholic Charities- Andrea Neagle
P.O. Box F Allentown PA 18105-1538
OR
FAX:
No phone calls please.
EOE M/F/D/V
Required Experience:
Unclear Seniority
Employment Type
Full-Time
