Community Associate
Community Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position entails providing residents with information and status updates related to issues he or she may be experiencing and have not been resolved through regular communication channels (Customer Contact Center Property Management staff etc.). The selected candidate will have considerable latitude in acting as a department liaison.
Under the supervision of the Deputy Director and/or Administrator candidates responsibilities shall include but not be limited to the following:
as a liaison between residents within each borough.
closely with NYCHA heating staff to ensure timely completion and/or resolution to problems raised.
information in the TSAP and Siebel systems including creation of queries and reports.
with online self-service portal inquiries.
with Heating Department and other Operations staff.
resident correspondence to the Heating Management Services Department.
quantitative data documenting communication with residents; develop a comprehensive data reporting infrastructure for external reporting.
technical assistance to ensure items are properly tracked addressed and dispositioned.
special projects as requested.
other related administrative duties to support the Heating Operations.
NOTE: Candidate selected must be available to work and travel throughout the five boroughs; and will be required to work rotating shifts including holidays and weekends.
8:30 AM - 4:30 PM
4:00 PM - 12:00 AM
10:00 AM - 6:00 PM
Additional Information:
employees applying for transfer promotional title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
residents are encouraged to apply.
NYCHA provides benefits that include a choice of medical coverage plans deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
COMMUNITY ASSOCIATE - 56057
Qualifications :
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
