Contact Center Tools Project Support Manager
Contact Center Tools Project Support Manager
Posted on :
08-08-2025
Employer Active
1 Vacancy
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Job Description
This role requires managerial program management project management and technical expertise. Youll advise on tool release schedules and scope coordinate change management and readiness activities establish best practices for release management change management and readiness partner with AppleCare Support Operations to improve issue escalation and resolution and collaborate with teams across AppleCare IS&T and other Apple teams to align projects to timelines or adjust schedules for organizational needs. We seek a highly motivated individual with experience in development operations or software development lifecycle management. Youll quickly grasp technical concepts adapt to change and bridge business units. Lead a high-performing team of program owners and project managers across diverse projects.
- BA or BS degree
- 8 years of project management experience with at least 2 years focused on development operations or software development lifecycle management
- 2 years of people management experience
- Skilled in translating technical concepts for non-technical audiences
- Demonstrated success leading large cross-functional teams within contact centers or support organizations focusing on DevOps Readiness Change Management or software development lifecycle management
- Effective communicator conveying complex information globally and synthesizing insights for senior leadership
- Expertise in using data to drive actionable insights
- Self-starter with a focus on innovation integrity and attention to detail
- Strong organizational and documentation abilities
- Creative problem-solver comfortable navigating ambiguity
- Proficient in system implementation and development life cycles
- MS degree or MBA
- Experience crafting process flows and optimization models
- Ability to build and maintain strong cross-functional relationships
- Skilled facilitator for brainstorming requirements gathering and design thinking sessions with end users
- Vendor management experience including relationship building forecasting purchase orders/invoicing and contract management/negotiation
Required Experience:
Manager
Employment Type
Contract
Key Skills
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