Sr Product Manager (Merchant Integrations)
Sr Product Manager (Merchant Integrations)
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$ 146000 - 153000
1 Vacancy
Job Description
Why Work For Us
About The Opportunity
Grubhub is seeking a technically fluent Sr. Product Manager to lead the strategy and execution of our merchant and POS/middleware integrations space. This role requires a user centric approach with a focus on solving problems and reducing friction across the user journey to empower merchants so they can be successful on Grubhub.
The Impact You Will Make
Product Strategy & Roadmap:
Defining and driving the product strategy vision and roadmap for merchant integrations ensuring alignment with overall business goals and customer needs.
Synthesizing disparate requirements into clear strategic roadmaps.
Identifying new opportunities for expansion and growth potentially leveraging existing products into new industries.
Building business cases for new integrated products services and features.
Integration and Development
Leading complex integrations from product discovery implementation testing and ongoing management.
Designing developing and implementing data integration solutions ( location hours and product catalogs transmitting orders and coordinating logistics as well as providing access to insights and metrics).
Working closely with engineering solutions consultants and merchant success teams to define requirements user stories and deliver integrated products.
Managing technical and business dependencies and associated stakeholders.
Stakeholder Management & Collaboration:
Collaborating with cross-functional teams (engineering solution consultants design/UXR and merchant success teams ) to deliver solutions.
Building and maintaining strong relationships with merchants clients and platform partners.
Acting as a key point of contact for ongoing needs and resolving performance issues.
Championing initiatives and effectively communicating complex concepts to diverse audiences (technical non-technical executive management external partners).
Performance Monitoring & Optimization:
Defining and tracking key performance indicators (KPIs) to measure the success and effectiveness of integrations.
Analyzing data to identify opportunities validate product-market fit and make data-driven decisions.
Building dashboards and running A/B tests to optimize performance.
Establishing continuous feedback loops with customer support and sales.
What You Bring to the Table
5 years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment.
Direct experience with integrations that are both inbound and outbound for POS and middleware providers as well as direct brands. A nice to have is experience in the restaurant logistics or food delivery industries.
Data fluency and demonstrated data-driven decision-making abilities with strong analytical and quantitative skills utilizing data and metrics to support assumptions recommendations drive action and monitor product health including experience with SQL using queries reports and dashboards.
Technical acumen including: experience with developer APIs SDKs and vendor or merchant integrations; comfort with technical topics and working closely with engineers on complex systems; ability to clearly communicate complex technical specifications; familiarity with platforms commonly used by third party POS/middleware providers.
Experience collaborating across various organizations such as technology marketing sales operations and external vendors or merchants.
Lead with an ownership mentality demonstrated through a track record not only of high-quality execution but also of originating evaluating and building consensus around opportunities that drive business and user impact. A proven ability to influence outcomes and people without direct reporting lines.
Thrive with ambiguity and create clarity from chaos through written and verbal communications
Inspire others to operate at a higher level through your own work and contributions
As a matter of company policy Grubhub does not sponsor applicants for employment visa status for this role.
The base salary for this position is below:
Illinois: $146000 - $153000
New York: $162000 - $170000
Wonder Group uses geographic-specific salary structures which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors such as the candidates skills education training credentials and experience.
And Of Course Perks!
Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics. If youre applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice please email
Required Experience:
Senior IC
Employment Type
Full-Time
