Senior Commercial Lines Account Manager
Senior Commercial Lines Account Manager
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$ 60000 - 70000
1 Vacancy
Job Description
- 401(k) matching
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
- Provide service to existing clients related to updating policies providing quotes taking payments answering questions providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
- Work with new clients or support a producer in an effort to understand their needs gather necessary data research policy options present options finalize and bind new coverage cancel old policies and negotiate with carriers when necessary.
- Set appointments and/or client calls or support a producer to review existing policies review liability limits and exposures explore other coverage needs evaluate replacement costs round out accounts and bind renewals.
- Confer with customers to provide detailed information about products and services quote new business process renewals and/or cancel accounts take payments and provide requested documentation.
- Resolve product or service issues by clarifying the customers concern determining the cause of the issue selecting and explaining the best solution to solve the issue expediting correction or adjustment and following up to ensure resolution.
- Review audits or policies; verify accuracy and facilitate corrections as needed between client and carrier.
- Maintain records of customer interactions and transactions recording details of inquiries comments and actions taken in the agency management system.
- Collaborate with team members mentor staff provide expertise and answer questions and participate in formal and informal meetings as needed.
- Hold a Commercial Lines insurance license required by your state and have a minimum of five years commercial lines insurance account management experience as well as a Bachelors Degree or comparable work experience.
- Demonstrate strong knowledge of insurance products and usages rating procedures underwriting procedures coverages and industry operations to effectively manage maintain and write assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
- Possess a sense of urgency attention to detail organization multi-tasking and follow-up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency including agency management systems rating tools and carrier website navigation.
- Can be remote but must be based in Iowa.
Flexible work from home options available.
YOUR FUTURE as an Independent Insurance Agent Starts Here
If youre looking for a career that offers flexibility job stability strong compensation and more then youve come to the right place! Working with a CAA member agency is a great career choice!
CAAs members are comprised of over 90 independent insurance agencies located throughout 9 states TX OK KS NE CO MO IA SD & AR. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents the demand for insurance professionals is growing every day! Is this career right for you
Required Experience:
Manager
Employment Type
Full-Time
