Lobby Host

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Become the welcoming face of Microsoft at our Puerto Rico location! Were seeking an energetic Lobby Host with a passion for technology to create exceptional first impressions for all visitors to our Guaynabo office.

The lobby host is responsible for the delivery of the Microsoft Customer Experience to all Microsoft visitors the role is energetic and must transmit passion for technology ensuring exceptional customer interaction leaving guests with a positive professional and lasting impression.

• Location: On-Site. City View Plaza. Suite Puerto Rico.
• Schedule: Monday to Friday. 8:00 am 5:00 pm

Responsibilities

Customer Service

• Maintain professional and polite demeanor at all times (in-person and via telephone)
• Adhere to dress code guidelines
• Make eye contact when interacting with visitors
• Greet register and badge visitors
• Respond to inquiries about directions local services amenities and building locations

Administrative Tasks

• Enter visitor information into registration management system as approved
• Collect emergency contact information when applicable
• Notify Microsoft staff of their visitors while maintaining confidentiality
• Arrange transportation services as requested
• Provide guest wireless access information
• Answer and direct phone calls/switchboard inquiries
• Enter and update service requests in work order system

Facility Management

• Ensure lobby and reception areas maintain professional appearance
• Monitor and ensure meeting rooms are clean tidy and functional
• Coordinate with cleaning providers for post-event cleanup
• Maintain Standard Operating Procedure (SOP) manuals
• Assist with lobby maintenance issues
• Provide access to maintenance providers following EHS procedures
• Monitor and report technology issues to IT and Site FM

Security & Safety

• Monitor access to secured areas
• Contact security immediately for breaches or problems
• Initiate emergency procedures according to response plans

Support Services

• Manage incoming deliveries and courier services
• Support event coordination with business/IFM teams
• Brief concierge daily on events and special requirements
• Complete required reports (room usage call volume visitor data)

Job Qualifications:

• 2 years of experience in client facing roles such as host receptionist workplace experience ambassador or related.
• Strong customer service orientation.
• Friendly and patient demeanor.
• Empathetic approach to customers with technical problems.
• Willingness to go the extra mile.
• Basic to intermediate English proficiency.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.