Colleague Experience Advocate I

LEO A DALY is a leader in the design of the built environment dedicated to transforming the human experience through the power of design. For more than 100 years weve created places that inspire wonder connect communities and enable great things. Our creative teams combine planning architecture engineering interiors and program management to deliver truly integrated design.

We are a diverse collection of inventive problem solvers united by a passion for great design.

We own the impact of our work socially economically and collaboration with our clients and each other we create innovative thoughtful and sustainable solutions to the urgent challenges that face our world.

• Have technical knowledge of current industry trends.
• Have experience with Microsoft System Center or a similar service/asset system.
• Possess strong customer service skills.
• Can read understand and use technical manuals procedural documentation and OEM guides.
• Ability to conduct research on IT related problems and products.
• Strong interpersonal written and communication skills.
• Possess the ability to communicate technical terminology to the user community in a way they can relate to and understand.
• Be self-motivated and directed and pays close attention to detail.
• Analytical and problem-solving skills.
• Ability to keep up the pace of a high-pressure environment by prioritizing and task dividing.
• Have experience working in a team-oriented collaborative environment.
• Provide technical assistance and support for colleague issues.
• Maintain daily performance of computer systems.
• Interact with colleagues via multiple methods including in person through email / messaging or over the phone.
• Train users on new software.
• Build set up and maintain computer workstations.
• Provide technical assistance for more complex issues and document solutions.

Minimum Qualifications:

• 0-3 years experience.
• Experience supporting a user community remotely over dispersed locations.
• Excellent technical knowledge of IT related hardware such as laptops desktops multi-function printers peripherals large format printers and copiers.
• 2 years hardware and software troubleshooting experience in a business environment.

Why join LEO A DALY

At LEO A DALY you will become part of a collaborative design culture and do work that matters. As an integrated design practice we believe that a diversity of perspectives generates better solutions. We trust and support each other ask hard questions and solve complex problems. Guided by a spirit of inquiry we design for people at every scale creating spaces that elevate individuals their communities and the institutions that serve them. Join LEO A DALY - help us transform the world.

Salary range for this position varies between $45000 $65000 depending upon applicable experience.

LEO A DALY offers a competitive and comprehensive benefits package designed to enhance your health financial stability and work-life balance. Highlights include affordable medical dental and vision plans retirement savings with company matching and supplemental benefits such as:

• Accident and Critical Illness
• HSA FSA options
• Commuter Benefits
• Company paid life insurance
• Short-term and Long-term disability options
• Parental Leave

LEO A DALY LLC is an Equal Opportunity Employer and gives consideration for employment to qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. LEO A DALY LLC is committed to ensuring equal employment opportunities including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Department by phone at or by email at . For more information about your rights under the law see Know Your Rights.