Safety & Patient Access Worker
Safety & Patient Access Worker
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Job Description
The Safety & Patient Access Worker is responsible for ensuring the safety and security of staff patients and facilities while also providing essential pro-active support for our patients. This roles primary purposes is to ensure the safety of our clinic by being a traditional security guard while also being a critical member of our care team by proactively helping patients with transportation logistics parking social determinants of health (SDoH) (especially for our patients experiencing homelessness) and support with navigating digital tools. The position requires a high level of professionalism situational awareness and comfort interacting with diverse patient populations in a healthcare setting.
About Us:
Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible high quality care by integrating primary care dental care WIC support mental health counseling community health education and more.
Compensation: $22.05 - $25.00 per hour depending on experience.
TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary designed to support the health wealth and career development of our employees.
Responsibilities:
Security & Safety Duties:
- Monitor entrances exits waiting areas parking lots and surrounding facility grounds to ensure a safe and welcoming environment for patients visitors and staff.
- Conduct routine interior and exterior patrols - including stairwells restrooms and high-traffic areas to deter unauthorized activity and identify safety hazards.
- Monitor surveillance systems using a hand-held device (e.g. iPad) and promptly report safety concerns equipment malfunctions suspicious activity or policy violations.
- Conduct regular patrols of the building parking areas and camera surveillance systems.
- Ensure a clean and well-maintained campus.
- Respond to emergencies including fire alarms and facility evacuations.
- Calmly de-escalate incidents and find solutions to problems. If necessary involve law enforcement when appropriate.
- Enforce TVHC facility policies related to safety security and visitor access.
- Support a culture of safety by maintaining visibility building rapport with staff and patients and modeling calm professional behavior in high-stress situations.
Patient Support & Assistance:
- Greet patients and visitors in a courteous and professional manner; provide directions and facility information as needed.
- Assist patients with transportation coordination including arranging Uber or Medi-Cal rides.
- Monitor drop-off/pick-up zones and facilitate safe orderly flow of patient traffic.
- Provide directions or alternative guidance when parking capacity is reached.
- Identify and support patients with social or clinical care needs by providing resources referrals and technical assistance as needed.
- Maintain patient confidentiality and ensure compliance with HIPAA standards during all interactions.
Requirements
- High school diploma or GED required.
- Valid and current California Guard Card required.
- CPR/BLS certification required (or must obtain prior to start date).
- Minimum of one (1) year of experience in security public safety or a similar customer-facing role.
- Strong interpersonal and communication skills; ability to work well with diverse populations.
- Basic computer literacy; familiarity with mobile apps or patient portals (e.g. MyChart) is a plus.
- Bilingual in English and Spanish required.
Qualifications
- Commitment to TVHCs mission and values; exhibits behaviors of respect collaboration and service.
- Strong customer service skills including active listening empathy patience and the ability to de-escalate tense situations.
- Effective verbal and interpersonal communication skills with diverse populations.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills with the ability to prioritize tasks and multitask.
- Demonstrated cultural humility and responsiveness.
- Must be able to travel between designated work locations as assigned.
Employment Type
Hourly
