Senior Product Analyst â Trust & Safety
Senior Product Analyst â Trust & Safety
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Job Description
POS-15426
As a Senior Product Analyst supporting the Security Product Line you are a member of a global team of data-driven builders and influencers setting the standard for how data and analytics are used at HubSpot and inspiring our product teams to action.
HubSpots Trust & Safety team uses multiple sources of data (3rd party reports phishing/spam models Payments Validators etc) to discover what is occurring at the time of signup during a transaction and when sending outbound content such as emails or text messages to customers. Senior Product Analysts -- individuals with high data literacy data modeling expertise intellectual curiosity and strong communication skills -- are at the center of these analyses and decisions. We work closely with Product Management and Engineering leadership to inform and build better solutions for our customers.
In this role while you operate with a high degree of autonomy you benefit from the support of the Product Analytics & Data Science communities -- sharing ideas debating approaches and receiving feedback to deliver more effective analyses and develop in your career.
General Responsibilities:
- Be a driving influencer on the use and application of analysis; deliver whats needed and show whats possible
- Partner with product stakeholders to understand your teams data and business needs; become an expert in translating these needs into specific analyses with actionable insights
- Conduct quantitative analysis and modeling (when applicable) of user behavior to uncover issues or opportunities to prevent bad actors and maintain a safe HubSpot platform and to improve our customers and their customers experience
- Inform the design and analyze the outcomes of in-app tests and experiments
- Communicate insights to your stakeholders with a data-driven point of view and plan for action
Examples Of Common Projects:
- Define (or redefine) leading indicators of success for your team. Serve as the expert for these metrics by understanding how data collection is instrumented in the product how it flows through our ETL pipeline and is aggregated and how metrics are defined in our analytics platform. Construct the core dashboards visualizations and analyses to help stakeholders monitor product health and make better decisions
- Build and implement data-driven models using real-time data in APIs across different sources to evaluate and mitigate potential harm to customers and ultimately to HubSpot
- Perform ad hoc analyses into user behavior to inform specific near-term experiment designs or product decisions or longer-term product strategy
- Partner with engineering and other internal operations teams to enable a high level of data integrity consistency and clarity across multiple internal databases and reporting systems
- Be a voice within your teams to educate elevate and advocate for the continual value of leveraging analytics to inform decision making
From our Product and Engineering Blog: How HubSpots product analysts transform the customer experience
Minimum Qualifications:
- 2 years of professional experience with a heavy quantitative analytical focus
- Practical experience in a business environment influencing decision-making with data
- Experience working with large datasets; particularly data mining manipulation and exploration
- Ability to write performant complex SQL queries combining multiple sources of data
- Comfort with data analytics and statistical tools such as Python
- Confidence using a variety of analytical and statistical techniques
- Passionate about the role of data in helping solve complex questions
- Excellent communication storytelling and collaboration skills
- Prior experience working with generative AI chatbots or Large Language Models is highly desirable.
Above And Beyond Qualifications:
- Knowledge of analytical development tools such as Amplitude Looker Git Snowflake and dbt.
- Demonstrated passion for building products that delight customers and drive their success
- Experience working at or a strong understanding of a SaaS business.
- Experience building and deploying data models to prevent abuse and misuse of the product.
- Domain expertise in Trust & Safety Payments Protection or Product Security is a huge plus!
Cash compensation range: 00 USD Annually
As a Senior Product Analyst supporting the Security Product Line you are a member of a global team of data-driven builders and influencers setting the standard for how data and analytics are used at HubSpot and inspiring our product teams to action.
HubSpots Trust & Safety team uses multiple sources of data (3rd party reports phishing/spam models Payments Validators etc) to discover what is occurring at the time of signup during a transaction and when sending outbound content such as emails or text messages to customers. Senior Product Analysts -- individuals with high data literacy data modeling expertise intellectual curiosity and strong communication skills -- are at the center of these analyses and decisions. We work closely with Product Management and Engineering leadership to inform and build better solutions for our customers.
In this role while you operate with a high degree of autonomy you benefit from the support of the Product Analytics & Data Science communities -- sharing ideas debating approaches and receiving feedback to deliver more effective analyses and develop in your career.
General Responsibilities:
- Be a driving influencer on the use and application of analysis; deliver whats needed and show whats possible
- Partner with product stakeholders to understand your teams data and business needs; become an expert in translating these needs into specific analyses with actionable insights
- Conduct quantitative analysis and modeling (when applicable) of user behavior to uncover issues or opportunities to prevent bad actors and maintain a safe HubSpot platform and to improve our customers and their customers experience
- Inform the design and analyze the outcomes of in-app tests and experiments
- Communicate insights to your stakeholders with a data-driven point of view and plan for action
Examples Of Common Projects:
- Define (or redefine) leading indicators of success for your team. Serve as the expert for these metrics by understanding how data collection is instrumented in the product how it flows through our ETL pipeline and is aggregated and how metrics are defined in our analytics platform. Construct the core dashboards visualizations and analyses to help stakeholders monitor product health and make better decisions
- Build and implement data-driven models using real-time data in APIs across different sources to evaluate and mitigate potential harm to customers and ultimately to HubSpot
- Perform ad hoc analyses into user behavior to inform specific near-term experiment designs or product decisions or longer-term product strategy
- Partner with engineering and other internal operations teams to enable a high level of data integrity consistency and clarity across multiple internal databases and reporting systems
- Be a voice within your teams to educate elevate and advocate for the continual value of leveraging analytics to inform decision making
From our Product and Engineering Blog: How HubSpots product analysts transform the customer experience
Minimum Qualifications:
- 2 years of professional experience with a heavy quantitative analytical focus
- Practical experience in a business environment influencing decision-making with data
- Experience working with large datasets; particularly data mining manipulation and exploration
- Ability to write performant complex SQL queries combining multiple sources of data
- Comfort with data analytics and statistical tools such as Python
- Confidence using a variety of analytical and statistical techniques
- Passionate about the role of data in helping solve complex questions
- Excellent communication storytelling and collaboration skills
- Prior experience working with generative AI chatbots or Large Language Models is highly desirable.
Above And Beyond Qualifications:
- Knowledge of analytical development tools such as Amplitude Looker Git Snowflake and dbt.
- Demonstrated passion for building products that delight customers and drive their success
- Experience working at or a strong understanding of a SaaS business.
- Experience building and deploying data models to prevent abuse and misuse of the product.
- Domain expertise in Trust & Safety Payments Protection or Product Security is a huge plus!
Cash compensation range: 00 USD Annually
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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Required Experience:
Senior IC
Employment Type
Full Time
