Collections Advisor

Collections Advisor (Relationship Manager)

Basic Salary - 33057 pa plus bonus.

Shift Pattern:Monday to Thursday 2x late shifts 10am 7pm 2x early shifts 8am 5pm
Friday 9am to 4pm or 9am 5pm
Occasional Saturday and month end additional hours as per business needs.

Location- Office based (Manchester City Centre)

Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4-day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.

About Us:

Evolution Money is a Certified B Corp with a social purpose. At Evolution Money our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.

Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals whilst acting in our customers best interests.

Responsibilities include:

• Managing a set of customer accounts that are in arrears
• Delivering quality customer service
• Building an individual relationship with our customers
• Going through income and expenditures
• Setting up payment plans and offering tailored support were appropriate.
• Responsibly handling difficult calls and vulnerable customers

You will work exclusively with our own customers so youll build lasting in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service taking ownership of your personal performance while keeping the best interests of our customers at the heart of what you do.

This role is for you if you have:

Minimum Essential

• 12 months (continuous) collections experience in consumer credit.

Additional

• A track record in managing customer accounts.
• Proven ability in identifying the underlying cause of arrears.
• Strong negotiation skills.
• Experience of dealing with vulnerable customers.
• Team spirit and a positive attitude.

Heres what youll get back:

• Up to 25 days annual leave Bank Holidays
• Your birthday off every year!
• A healthcare cash plan
• A contributory pensions scheme matched up to 5%
• Long Service Awards
• Cycle to work scheme
• Life Assurance

Company Culture:

Join us on our journey to redefine financial inclusivity. As we continue to evolve so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money we value creativity innovation and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth learning and teamwork.

We are committed to encouraging equality diversity and inclusion and aim to create a working environment where every employee is respected.

We will provide fairness and respect to all our prospective employees and all hiring decisions are based on merit.

We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups and which are not justified by the demands of the role.

Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it:

If you need any support with completing this application please contact and we will be happy to assist.

Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.