Housekeeping Operations Manager
Housekeeping Operations Manager
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Job Description
Here at Host & Stay were looking for a hardworking driven and passionate candidate to join our team as we get set for further growth in 2025 helping our owners to maintain their high-quality properties and to ensure our guests receive the very best customer service whilst staying with us and this role is invaluable to help us do that.
The role of the Housekeeping Operations Manager is to successfully oversee the units housekeeping operation and team on a daily basis.
The Housekeeping Operations Manager directs and coordinates the daily operations of ahousekeepingservices unit to ensure our properties and other specified areas are kept in a clean and orderly condition.
You will be responsible for the customer experience and reputation of Host and Stay by effectively managing the housekeeping team equipment resources and third-party suppliers ensuring the housekeeping operation is in accordance with the client service level agreement and company standards & procedures.
In addition after the successful completion of your probation period you will be enrolled in our Annual Bonus scheme with a potential annual bonus earning of 4000 paid at a potential 1000 a quarter.
To be considered for this role you MUST have:
- A full UK Driving Licence
- Access to own vehicle.
- Good team spirit.
- An ability to work individually and as part of a team.
- Efficient communication analytic and decision making skills
- Fantastic organisational skills
- Ability to coach others to improve performance through sharing knowledge of performance and results.
- Previous experience of managing a team.
- Previous experience in a customer service environment.
And Day to Day .. You will be responsible for:
- Ensure the smooth efficient and professional operation of housekeeping daily.
- Be engaged with recruitment by meeting inducting and training all new housekeepers in line with our standards.
- Managing absence performance capability and the wellbeing of the housekeeping team.
- Inspect all new on boarding properties with Host and Stay to ensure all relevant information is collected and all health and safety elements are completed.
- Manage warehouse resources to ensure property stock levels and supplies are ordered in line with business needs.
- Listen and record feedback from the team and turn it into a learning opportunity and/or action to continually improve our housekeeping service.
- Ensure procedures systems and checks are completed to ensure the high standards expected are being met daily.
- Allocate tasks daily for housekeepers and ensure all rotas are created 14 days in advance.
- All laundry bags and consumables are prepared and checked for 4pm for the following days check-ins.
- All changeovers are completed in line with our daily check-in times daily.
- Collaborate with the other departments within the organisation guest services maintenance team and owners department along with the relevant external agencies.
- Arrange emergency repairs and maintenance of the properties as required.
- Inspect properties to ensure that hygiene and health and safety regulations are met.
- Supervise the work of the housekeeping and warehouse team to ensure the high standards we set are maintained.
- Ensure staff are aware of all policies and procedures.
- Facilitate staff development through regular one to one discussions and continual review of performance.
- Deal with any people related issues and ensure health and safety processes are followed by all.
- Respond appropriately to remedy any customer request or query that may occur in a way that is acceptable for the situation.
- Be flexible in performing other duties as and when required to ensure the smooth running of the organisation and to meet the needs of the business.
Who is Host & Stay
Host & Stay is based in Saltburn-by-the-sea and provides full service holiday home property management to over 1100 properties across the UK. Host & Stay was born from a love and passion for property and a desire to lead the change in an age old industry.
Our vision is simple to help property owners maximise their income maximise their returns and reduce their fees and their hassle. Were on a mission to make the UK one of the most popular guest centric holiday destinations in the world but not at the expense of holiday homeowners paying high management fees and seeing very little if any return on their investments. We want our customers and communities to succeed and thrive.
Our offices are more than just the space we work in. We encourage inspiration creativity and productivity in a relaxed and comfortable environment. Were looking for people who are travelling in the same direction when it comes to the way we work live our values and deliver our have ambitious plans for further growth and impact and we need the right people to take this leap with us. It may be challenging at times but you can be assured that it is going to be rewarding and inspiring. After all we are changing lives every day in all that we do.
Why choose us
We genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career with us.
Our people are our best asset so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace we want to make sure we can help and support you when you need it most.
Benefits:
Health Cash Plan
Employee Assist Programme
Annual Bonus Scheme
Employee Discounts
Any Questions
If you have any questions about the recruitment process or you have access requirements you would like us to be aware of please contact the Recruitment Team on e: - we will be happy to help!
We are proud to be a Disability Confident Employer.
Required Experience:
Senior IC
Employment Type
Full-Time
