APS5 - Senior ROVER Level 1 Support Officer, Vehicle Safety Operations
APS5 - Senior ROVER Level 1 Support Officer, Vehicle Safety Operations
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Job Description
APS5 - Senior ROVER Level 1 Support Officer Vehicle Safety Operations
Title:
APS5 - Senior ROVER Level 1 Support Officer Vehicle Safety Operations
Classification(s):
APS Level 5
Employment Type:
Ongoing Full Time
Salary:
$86291- $91809per annum plus 15.4% superannuation
Business Division:
Road and Vehicle Safety
Branch / Section:
Vehicle Safety Operations Application Assess & Approvals
Location:
We want to recruit the best people to our department. Our roles support flexible work arrangements including the opportunity to work from home and from one of our departmental offices. Our preference is for candidates to be located inCanberra ACT. For more information on theoperational needs or inherent requirements of the role please contact the contact officer listed below.
Security Clearance:
Baseline Vetting
Job Reference No:
46968
Contact Officer:
Closing Date:
11.59pm AEST Sunday 24 August 2025
The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples people with disability people with cultural and linguistic diversity and LGBTQIA people. The department is committed to achieving gender equality and in particular supporting womens progression into senior leadership.
The opportunity we have available
The Vehicle Safety Operations Branch is Australias national vehicle standards regulator. We work to enhance vehicle safety emissions control and anti-theft protection to ensure the Australian vehicle fleet is safe and efficient. From 1 July 2021 theRoad Vehicle Standards Act 2018 (RVSA) has been in force. This legislation sets vehicle standards for all new vehicles entering the Australian market and regulates the supply to the market.
The Application Assessment and Approval section is responsible for the regulation of the Road Vehicle Standards Act 2018 by assessing certain applications to ensure the criteria for approval are met and providing support to businesses and individuals to provide road vehicles to the Australian market.
The Senior ROVER Level 1 Support Officer support the team leader to manage the client focused ROVER Level 1 Support team the first contact point for industry businesses and individuals contacting the department in relation to the Road Vehicle Standards. ROVER Level 1 Support consists of a public facing call centre and a public mailbox.
The Senior ROVER Level 1 Support officer will:
- provide support and guidance to the team
- contribute to planning and monitoring of work processes for the team
- foster a cohesive team culture that encourages openness honesty and knowledge sharing
- consistently demonstrate and encourage team members to demonstrate the appropriate standards of ethical and professional behaviour.
What will you do
The tasks of the Senior ROVER Level 1 Support Officer in their day-to-day work can include:
- drafting and updating scripts and templates for the ROVER Helpdesk
- managing the ROVERInfo mailbox including triaging of emails and managing response times
- being the first point of escalation for complex calls and emails
- contributing to reporting as necessary
- engaging with stakeholders about their applications and the related policy and standards
- working with the team leader to prepare and deliver training materials
- managing the timely assessment of ROVER ID verifications and Authority to Act verifications
- contributing to achieving a positive and innovative organisational culture
Who are we looking for
The successful candidate for this position will be able to demonstrate their capability against the APS 5 Work level standards.
To be successful in this role you will need to demonstrate your ability to:
- Communicate effectively both written and verbal responding to stakeholders and clients with accuracy professionalism and in a timely manner.
- Build and maintain relationships with a range of stakeholders both internal and external including maintaining arrangements for ongoing coordination consultation oversight and reporting
- Pay attention to detailto process client documentation in accordance with relevant policies legislation and guidelines.
- Manage competing prioritiesand the capacity to manage activities and/or multiple tasks to meet deadlines.
- Achieve results and quality outcomes meeting key performance indicators and work collaboratively in a team environment to achieve team goals.
Call centre experience is desirable.
We encourage candidates from diverse backgrounds and experiences to apply.
RecruitAbility minimum requirements
Minimum requirements for this role include:
- Effective people management and leadership skills.
- Ability to engage and influence stakeholders in a professional and effective manner
RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.
Job applicants with disability who met the requirements are advanced to the next stage of the selection process:
- Opt into the scheme
- Declare they have a disability and
- Meet the minimum requirements of a vacancy advertised in the scheme
More information can be found atRecruitAbility scheme: A guide for applicants Australian Public Service Commission.
What else can we offer
We are dedicated to fostering personal and professional development empowering individuals to set goals acquire new skills and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:
- Access to our study assistance program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
- Through our investment in learning and development opportunities and a positive performance culture we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changing world.
- Improve your leadership skills through the departments Professional Coaching Scheme and tailored leadership opportunities for staff members.
- Flexible working opportunities including home based work.
- We offer generous leave entitlements of 20 days personal circumstances leave per year with one months accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee) plus a range of other miscellaneous leave options to support you.
Join our department and embark on a journey of growth fulfillment and well-being. Experience personal and professional development prioritise your health and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.
Eligibility requirements
Employment with the Department of Infrastructure Transport Regional Development Communications Sport and the Arts is subject to conditions prescribed within thePublic Service Act 1999 including:
Citizenship: candidates must be an Australian citizen at the time of submitting your application.
Health Assessment: The preferred applicant may be required to undergo a medical examination conducted by the departments preferred medical provider.
Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline Level. You must be willing to disclose all relevant and required information. You must have lived in Australia or have a checkable background for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
Timeline and assessment
A selection panel will be established to assess your suitability against the advertised role.
If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.
Applications open: 04 August 2025
Applications close: 24August 2025
Application shortlisting: 25 August 2025
Further assessments: 1 September 2025
Selection report finalised: 22September 2025
Offers and announcements: 29 September 2025
The above is indicative only please reach out to the contact person if you have any questions on the recruitment process or timeframes.
Your application will be assessed against the requirements of the job and theWork level standards. Once the entire applicant pool has been assessed the panel will create a shortlist of applicants. If your application is shortlisted you may be asked to undertake further assessment this may include work sample testing interviews and reference checks.
How to apply
Applications for this opportunity close at 11.59pm AEST Sunday 24 August 2025.
In applying for this position you are not required to address individual selection criteria. Rather you should provide in a PDF document a statement of no more thantwo (2) pages outlining your background capabilities and experiences and how these align with the advertised role.
You should also provide a tailored CV in PDF no more thanthree (3)pages. The capabilities and behaviours required to be successful for this role are identified in the Who are we looking for section.
Your application should be received through the departments online recruitment system. Applications via Indeed will not be accepted.
If you experience any issues with the system please contact the recruitment team onor via email at to discuss an alternative way to submit your application.
Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance or more information please email
Work with us. Apply now!
Required Experience:
Senior IC
Employment Type
Full-Time
