Data Governance Policy Manager
Data Governance Policy Manager
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Job Description
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Job Title: Data Governance Policy Manager
Contract: Permanent
Working Hours: Full-time 35 hours per week
Salary: 64575
Location: London Docklands (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.
The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do we have already delivered significant improvements in the service we offer and 2026 will see us continue with our ambitious transformation agenda.
This year we created our new Chief Data Office as part of redefining our data strategy across the organisation. With data playing an increasingly vital role in our transformation journey the CDO is shaping a modern cloud-first data landscape that supports innovation enhances decision-making and strengthens our customer-centric approach. Its an exciting time to be part of the Data team at the Financial Ombudsman Service.
Key Responsibilities:
Develop and implement enterprise-wide data governance policies that improve compliance and reduce data inaccuracies.
Lead cross-functional policy reviews ensuring alignment with regulatory standards and internal audit requirements supporting the Data Governance Manager.
Establish a policy lifecycle framework enabling consistent updates and stakeholder engagement across departments.
Champion data stewardship initiatives resulting in improved data quality metrics and increased policy adoption.
Defining developing and maintaining data governance policies standards and procedures.
Overseeing development and maintenance of other data-related policies across the organisation.
Ensuring compliance with regulatory requirements and internal data policies
Collaborating with data owners and stewards to define data ownership and stewardship models.
Leading data governance forums and working groups with your Data Governance Manager as chair.
Implementing processes to ensure service wide compliance with data policies and procedures
Monitoring adherence to data governance policies and reporting on compliance
Supporting data quality initiatives and issue resolution.
Working with colleagues including legal risk and compliance teams to manage data-related policies are not in place you will work with the teams to define and document them.
Contributing to the development of the organisations data strategy.
Supporting audits and assessments related to data governance.
Minimum Criteria:
Developing and implementing data governance frameworks and policies
Experience with data governance tools.
Strong understanding of data management principles and best practices
Experience in collaborating with cross-functional teams to drive data governance initiatives
Excellent communication and stakeholder engagement skills
Working knowledge of data protection regulations and compliance standards.
Experience in policy writing and documentation.
Holding a degree in information management data governance or a related field or
Holding relevant certifications (e.g. DAMA CDMP CIPP/E)
Having significant experience in data governance or related role.
Why Financial Ombudsman Service
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies including enhanced maternity pay carers and dependants leave
Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Nationwide gym membership discounts and a fully equipped on-site gym open 24/7 in London
Extensive Well-being resources including an on-site therapist (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our employee led networks (some examples being our Womens Network Carers network and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!
How do I apply
Please upload an up-to-date CV ensuring you are highlighting the keys skills/ tools and technologies as per our minimum criteria
Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now.
Were proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.
Find out more
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Required Experience:
Manager
Employment Type
Full Time
