Senior Commercial Manager - Waldorf Astoria New York
Senior Commercial Manager - Waldorf Astoria New York
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$ 42 - 45
1 Vacancy
Job Description
The Senior Commercial Manager is responsible for supporting a dynamic team of sellers in focusing on group and transient sales.
Hiltons Commercial Services organization is comprised of team members driving our sales revenue marketing catering and events management call centers and analytics functions. These functions are the core of Hiltons commercial engine and are essential to Hiltons ability to drive profitable growth. The Sales Coordinator will support this commercial engine.
Responsibilities
- Support the group and leisure sales team with contracting proposals reporting and sales systems.
- Coordinate internal and external communications.
- High level of engagement with customers including:
- Support of teams site visits and pre-convention meetings
- Support of sales managers with travel planning and preparation.
- High level of engagement with customers including:
- Meetings with customers to represent sales leader
- Host virtual calls manage post-event surveys and collaborate with the Marketing team on assets for Sales Managers and Directors.
- Collaboration with Hilton Worldwide Sales towards demand and conversion generation
- Liaise with property teams and Global Sales representatives coordinating team and client activities.
- Help handle RFPs and Preferred Agreements and act as a liaison between sales teams operations teams and customers.
- Manage department supplies expenses schedules forecasts month-end closing ad-hoc inquiries and administrative tasks.
- Maintain internal/external letters forms bookings contracts resumes room lists schedules and mail assisting with email correspondence directed by managers.
- Review and update wholesale media group accounts and account development plans.
- Assist on other administrative responsibilities when required and directed.
- Organize event participation meetings and travel plans ensuring accurate documentation of activities and arrangements.
- Be the backup support for Sales Analyst participate in relevant events and serve as a point of contact in the absence of sales personnel.
- Manage expenses invoice process and maintain controllable expenses for the Sales and Marketing Department including budget preparation and tracking P&L forecasting closing and reporting.
- Support the sales team with preparation of sales presentations and communication updates.
- Build strong relationships with CVB and 3rd party travel partners.
Qualifications:
Minimum two (2) years hotel professional experience is required luxury experience preferred
Advanced knowledge of Microsoft Office (including MS Teams Outlook Excel & PowerPoint)
You are fluent in English with excellent communication skills (presentations written and verbal)
Travel up to 10%
It would be beneficial to have:
Experience organizing and managing multiple projects
Hold a two-year track record in Luxury hotel Sales and Marketing function
Familiarity with Hilton computer systems including Delphi FDC/Salesforce
Additional language skills are a bonus particularly with Dutch Spanish Papiamento or Portuguese
BA/BS Bachelors Degree
Proficiency in Delphi FDC preferred
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes: Quality
- Productivity
- Dependability
- Customer Focus
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
The pay rate for this position is $42 - $45 per hour and is based on applicable and specialized experience
#LI-MD1
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
