Senior Account Manager
Senior Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WhoWeAre
Group SJR is the original full service content consultancy. Todays leading organizations are grounded in unique skills knowledge and perspective but success depends on their ability to tell the world. At SJR we help them do exactly that by discovering developing and distributing their inimitable narrative. Anchored in the brand the narrative provides the throughline that enables us to detail strategy and elevate communications programs.
TheRole
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The Senior Account Manager role is critical to delivering solutions that meet and exceed client expectations. They know how to interact with clients and in house teams as both an effective project manager and strategic partner who helps clarify and develop objectives identify challenges and guides the creation of strategies and metrics for success. They are responsible for ensuring success across all functional teams and overall client delivery.
They are ultra-responsive comfortable making decisions and have a get-it-done mentality. Many of the responsibilities are consistent with the Account Manager role and must be upheld however this position develops initial strategic input sets expectations for deliverables and manages the financials of the account.
AsthehubofourclientservicesenginetheSeniorAccountManagerisanexperienceddoerwhorollsuptheirsleevestoensuresoperationalexcellenceandsetsthetonefortheoverallexperienceofworkingwithSJR.
Responsibilities
AccountManagementStrategy
- Manages day-to-day relationship and communication with clients and account operations including but not limited to:
- Acts as point of contact for client on matters ranging from approach to timing deliverables issues financials and new opportunities with support from client lead
- Directs in-house teams in execution of deliverables relative to clients business goals and objectives
- Developinitialstrategicinputandplanning
- Keeps internal teams and client appraised of risks dependencies and newdevelopments as necessary
- Demonstratesanunderstandingoftheclientsbusinessindustryaudienceandcompetitiveenvironmentapplyingthemtothestrategicdirectionforprojects
- Works closely with client lead and finance to manage project financials in accordance with agency policy and procedure
- Ensuresfinanceinvoicesandcollectspayment
- DraftsMSAsandensurescompliancewithSOWs
- Maintainsrevenueforecasts
- Managesbudgetandreconciliation
- Tracksbillingandexpensesoftheaccounts
- DisplaysunderstandingofbusinessKPIsclientgoalsandmeasurementtoolsneededtohelpdetermineeffectivenessofstrategiesandactivations
- Demonstrates problem solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
- Shapespolishedpresentationsandpresentstoclients-onconceptsacontentstrategyandabudget.
- Strengthensandfosterssuccessfulrelationshipswithclientsandpartnersacrosstheagency
CreativeEditorial
- Organizesandrunscreativeideationandbrainstormingsessionsincluding:
- Helpsdevelopconceptsthataddressclientbriefs
- Writes up creative ideas for client presentations ensures they are positioned effectively and are clear feasible and budgeted
- Translates client-approved ideas into briefs for editorial and creative teams that are clear and concise and keep the business objective top of mind
- Provides the internal teams with strategic inputs content and creative to enable the quick and accurate development of content concepts; ensures insights are reflected in final products
- Facilitatescreativedialogueandrepresentsourcreativeandeditorialeffortsandmethodologiestoclients
- Consistently ensures all deliverables are client-ready by paying astute attention to detail and incorporating any relevant insights from the client business and industry
- Supports in-house teams closely monitoring the work of creative production and analytics to deliver on time and on brief
- Pre-production support: from research to briefs administration client communications and expectation setting vendor management etc.
- On-location support: works closely with creative teams to ensure on-location production is run efficiently and to client expectations
GrowthBusinessDevelopment
- Partners with client lead to craft growth strategies concepts RFP responses and business development blueprints
- Identifies opportunities within existing client relationships to unlock organic growth and maximize profitability of current SOWs
- Is an active part of the business development function helping to identify potential new clients and develop strategies to convert them
- Establishes and maintains relationships with colleagues at partner agencies to help SJR become front of mind for new opportunities
- Participatesinpitchdevelopmentandpresentationsasrequired
KeySkillsandQualifications
- Minimum four years of account management experience (agency setting preferred)
- Able to think and operate with strategic orientation in addition to managing account and operations
- Demonstrate responsiveness and is proactive about in-person meetings financials of the account presentations and organic growth.
- Sharp eye for detail with strong organization skills comfortable managing multiple streams of work and client feedback
- Astrongcommunicatorandeffectivepresenterwithskillsnecessarytodeveloppresentations
- Commitment to continuous improvement with a demonstrated drive to respond to feedback through an iterative review process
- Aninquisitivemindalwayslookingtoexpandyourunderstandingofthecurrentbusinessenvironment
- Trackrecordofprovenanalyticsproblem-solvinganddecision-makingskills
- Experience using collaborative team communication and project management applications (e.g. Trello and MS Teams)
- AdvanceduseofMicrosoftOfficeapplications
Required Experience:
Manager
Employment Type
Full-Time
