Automotive Service BDC Associate / Cashier
Automotive Service BDC Associate / Cashier
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Salary Not Disclosed
1 Vacancy
Job Description
Automotive Service BDC Associate / Cashier
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Morgan Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Morgan we set each member up for success by providing comprehensive highly-specialized training for each position within our organization complete with on-the-job training and ongoing personal development.
Benefits
Medical Dental & Vision Insurance
Optional Life Insurance
AFLAC
Legal Shield
Short Term Disability
401K w/ Match Money
- 40 Hour Work Week
Paid Personal Days
Paid Vacation
Yearly Awards Banquets
Yearly Holiday Dinners
Employee of the Month/Year
20 Years of Service Rolex Watch
Monthly Pep Rally w/ Door Prize
Responsibilities
Create a strong rapport with the guests to build confidence in the dealership and services that result in service appointments
Use CRM software to generate reservations in the system to facilitate proper follow-up
Make out-bound calls to set up service appointments
Provide our guests with a world-class experience
Handle all incoming calls to the service department promptly and courteously
Partners with service advisors to schedule appointments per procedures
Maintains a general understanding of the repair process and explains the process to our customers
Addresses customer concerns and issues or escalates them as needed
Coordinates questions and issues with the appropriate department personnel
Directs customers to the appropriate department or point-of-contact
Ensures all service targets are met or exceeded
- Cover for cashier during lunch breaks or as needed
Requirements
Prior sales call center or BDC experience preferred
Excellent communication and customer service skills
Excellent customer service focus
Strong computer & phone skills (Xtime Excel Internet MS Outlook CRM DMS)
Professional appearance and work ethic
Willing to adapt to ever changing environment technology and processes
Team player
Self-motivated goal oriented and ability to work within a fast paced environment
Current valid drivers license and satisfactory Motor Vehicle Report (MVR)
- Reliable transportation to and from work.
All potential employees must pass per-employment testing including a background check and drug screen
- Must be able to work Monday through Friday. No weekends required.
Required Experience:
IC
Employment Type
Full-Time
