Customer Support Agent
Customer Support Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Support Agent
Job Summary
We are seeking a frontline Customer Support Agent within ADC Advance that will support every borrower and dealer interaction from application submission through loan servicing. The person will manage emails and calls about loan applications and servicing while keeping both dealers and borrowers informed and satisfied.
What youll do
- Review verify and decision incoming loan applications
- Perform manual reviews fund loans execute refunds/cancellations and push real-time status updates to dealers.
- Conduct scripted verification and welcome calls with borrowers.
- Respond to borrower inquiries across phone and email with accuracy and empathy.
- Update borrower information (address payment contact) take one-time payments and enroll customers in autopay.
- Send payoff quotes statements and other requested documents.
- Handle complaints disputes and charge challenges end-to-end escalating edge cases per SOP.
- Maintain pristine data hygiene in all systems
- Identify workflow gaps propose SOP improvements and log tickets for automation.
- Other duties as assigned.
Skills and Qualifications
- Clear concise written and verbal communication
- Strong problem-solving and decision-making abilities under time pressure.
- Meticulous attention to detail and ability to juggle multiple cases without errors.
- Resilience and composure when managing challenging borrower or dealer interactions.
- Team-player mindset with the discipline to work independently.
Preferred Qualifications
- 1 year in customer support.
- Familiarity with consumer-loan terminology and lifecycle.
- Proficiency in Microsoft Office (Word Excel Outlook).
- Robust organizational and time-management skills
Please note that sponsorship of new applicants for employment authorization or any other immigration-related support is not available for this position at this time.
WHY WORK FOR
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the!
- Gain well rounded experience: a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Focus on fun: high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party happy hours and other fun corporate events.
- working together and collaborating in person. Our employees work from the office 4 days a week.
COMPANY INFO
For more information please visit.
COMPANY BENEFITS
In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we may collect include your name government-issued identification number(s) email address mailing address other contact information emergency contact information employment history educational history and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future positions recordkeeping in relation to recruiting and hiring conducting analytics and ensuring compliance with applicable legal requirements and Company policies.By submitting your application you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
the value of professional recruiting services. However we are not accepting resumes from recruiters or employment agencies for this the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.If you are interested in working with please email your company information and standard agreement to.
The salary range of this opportunity is listed belowand is determined within a range based on factors including qualifications location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.
Pay Range
$20 - $22 USD
Required Experience:
Unclear Seniority
Employment Type
Full Time
