System Development Engineer II, Fulfillment Optimization

is seeking a Dev Ops Engineer to join a Fulfillment Optimization teams that helps to promise plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day while providing extraordinary customer experience from the website to doorstep delivery. Our systems handle million of requests per second and make business recommendations that impacts billions of dollars each year. With rapid expansion into new geographies increasing complexity of the transportation network and expanding selection of products the Fulfillment Optimization team builds solutions that scale and propel the business best in class technology innovations

We are looking for passionate hard-working and talented Engineers who have experience supporting innovative mission critical high volume applications. You will have an enormous opportunity to work within multiple systems researching and identifying the common issues and driving the teams towards resolution to have a positive impact on customer experience. This team provides 12x7 oncall support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

The ideal candidate must be detail oriented have superior verbal and written communication skills strong organizational skills able to juggle multiple tasks at once able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects make sound judgments work to improve the customer experience and get the right things done would have direct impact on Amazon Supply Chain Optimization and Fulfillment network efficiency.

Key job responsibilities
Troubleshoot documented issues and determine root cause
Manage trouble tickets through to resolution or escalation using existing documentation procedures and tools
Use technology to monitor security vulnerabilities and eliminate risks
Participate in automating tasks to increase efficiencies
Dive deeply into technical details diagnose and reproduce straightforward issues with Amazon technology products (e.g. services tools data solutions etc.)
Experience working in an Agile environment using the Scrum methodology

About the team
The Fulfillment Optimization (FO) Support team plays a crucial role in Amazons supply chain operations. We invent and deliver software and data science solutions that facilitate Customer Promise Speed Order Planning and Fulfillment.

FO DevOps team leverages data process improvement and innovative technologies to provide comprehensive engineering excellence services/solutions across FOs product portfolios. The team is responsible for FO Services as front-line support and plays a central role to organizations success.

- Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
- 2 years of non-internship professional software development experience
- 1 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience

- Experience with distributed systems at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116300/year in our lowest geographic market up to $201200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.