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Under direct supervision of the Senior Specialty Clinical Pharmacist Manager the Specialty Pharmacy Financial Access Manager supervises Financial Access Coordinator staff and interacts with clinical employees on multiple levels including pharmacists nurses medical/clinical staff Finance personnel department managers access services staff and Billing Assistants. External contacts may include third party payers accrediting bodies insurance /PBM companies government peer review organizations accrediting bodies and referring physicians. The relationships are inherent to the success of this position. The manager is primarily responsible for but not limited to oversight of staff responsible for the prompt attention to prior authorization of specialty medications support of medical staff assistance in obtaining financial support for patients and timely communication with medical providers including mail correspondence messaging telephone correspondence and EHR documentation.
the duties of subordinate technical and clerical personnel including less experienced Specialty Financial Pharmacy Access Coordinators and billers.
thorough documentation on all authorization requests prescription verifications and other data by facility.
managers and directors in the training and mentoring of new pharmacy personnel; nurtures a teamwork environment.
meets with and manages vendors and pharmaceutical manufacturers.
and presents reports and analytics as requested.
and evaluates outpatient prescription medications and determines feasibility of processing through patient and payer-preferred specialty pharmacy and if not coordinates service with the correct pharmacy group.
prior authorizations from intermediaries and payers including managed care companies insurance companies or others as appropriate. Ensures completion of activities that maximize revenue capture for high-cost medications.
a high level of customer service by the completion of applications including those for the Patient Assistance Program (PAP) and co-pay assistance.
with medical and professional staff on a case by case basis to obtain appropriate clinical documentation to ensure accurate indications in the patients medical record before completion of third party authorization. This may include contacting referring physicians for information.
with appropriate individuals (i.e. patient providers and pharmacy staff) regarding outcomes of prior authorizations and responds to complex questions from third party payers and clinical staff regarding medication-related issues and reimbursement.
approved prescriptions through the pharmacy software system or begins the appeal process for denied prescriptions.
PAP (Patient Assistance Program) requests. Documents actions taken runs weekly reports keeps open lines of communication by facilitating between pharmacy other healthcare professions the patient medication manufacturers and third party payers.
Pharmacy benefit checks at the providers requests; periodically performs software tests for proper functionality to ensure coverage for specific medications.
compliance with all pertinent regulations and laws (HIPAA Board of Pharmacy etc).
eligibility and enrollment in MS PAP program.
payroll for Financial Access Coordinator team
regular audits and annual performance evaluations of Financial Access Coordinators to ensure compliance with established policies and procedures.
and updates workflow processes to optimize efficiency within the specialty pharmacy.
duties as assigned.
Preferred:
601 - HSO Specialty Pharmacy - MSH Mount Sinai Hospital
Required Experience:
Manager
Full-Time