Strategy and Operations Associate | Healthcare
Strategy and Operations Associate | Healthcare
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$ 75000 - 150000
1 Vacancy
Job Description
About EliseAI
EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.
About The Role
This is a newly created role that is critical to the successful onboarding and deployment of our healthcare product with customers. Youll serve as the operational bridge between our Sales Product and Engineering teams ensuring our clients see value quickly and that our internal teams are aligned throughout the customer lifecycle.
Youll work closely with the healthcare leadership team to refine operational processes drive implementation success and continuously improve client outcomes through hands-on coordination strategic insight and detailed execution.
This is a high-ownership cross-functional role ideal for someone who thrives in a fast-paced evolving startup environment and has strong organizational communication and problem-solving skills.
Key Responsibilities
Own the onboarding and implementation process for healthcare clients from signed contract to successful deployment
Proactively join customer calls to track progress surface needs and ensure a smooth rollout experience
Coordinate across Sales Product and Engineering to remove blockers and deliver on timelines
Monitor client adoption and feedback identifying trends and improvement opportunities in both process and product
Support documentation and continuous refinement of internal implementation workflows and client communications
Maintain a high level of client satisfaction by ensuring expectations are clear timelines are met and communication is proactive
Take ownership of projects and client issues with a bias toward solutions and action
Attract top-tier talent to join our driven team
Requirements
Bachelors degree and 13 years of experience in a client-facing or coordination role (e.g. sales development account coordination customer success or internal operations); experience in healthcare or SaaS implementation is a strong plus
Strong verbal and written communication skills with a proactive and customer-first mindset
Highly organized and detail-oriented with the ability to manage multiple projects and priorities simultaneously
Comfortable working cross-functionally and collaborating with both technical teams and clients
Strong sense of ownership youre energized by ambiguity take initiative and are motivated to improve processes and outcomes
Technical curiosity or familiarity with healthcare software and data systems
Passion for healthcare technology and improving the way patients and providers connect
Willingness to work in person at our office 4-5 days a week
Why Join
Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.
Benefits
In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:
Equity in the company in the form of stock options
Medical Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan fully stocked kitchen and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Well cover relocation packages and make the move exciting not painful!
Job Compensation Range
The salary range for this role is $75000 - $150000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at
Required Experience:
IC
Employment Type
Full-Time
