Scheduling Coordinator II-Pediatrics
Scheduling Coordinator II-Pediatrics
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USD 19 - 28
1 Vacancy
Job Description
The Scheduling Coordinator II is a senior level individual responsible for scheduling appointments consults and follow-up appointments for patients and who takes a lead role among this group mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisor.
Responsibilities
- Schedules patient FPA appointments and updates practice management system.
- Collects patient demographics and insurance information and enters into practice management system.
- Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
- May schedule patients appointments for tests or consults.
- May initiate reminder calls for next days appointments.
- Trains and mentors less experienced Scheduling Coordinator and administrative staff and discusses issues of concern with Supervisor.
- May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
- Participates in customer service initiatives patient satisfaction surveys ACD and appointment reporting.
- May participate and offer input into the Performance Appraisal process with the Supervisor.
- Performs other related duties.
Qualifications
- High School diploma/GED
- 3 years secretarial/clerical experience preferably with some directly related experience in a medical practice environment
Non-Bargaining Unit IBM - Pediatrics Gastroenterology - ISM Icahn School of Medicine
Required Experience:
IC
Employment Type
Full-Time
