Third-Party Integration Quality Lead
Third-Party Integration Quality Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Block is one company built from many blocks all united by the same purpose of economic empowerment. The blocks that form our foundational teams People Finance Counsel Hardware Information Security Platform Infrastructure Engineering and more provide support and guidance at the corporate level. They work across business groups and around the globe spanning time zones and disciplines to develop inclusive People policies forecast finances give legal counsel safeguard systems nurture new initiatives and more. Every challenge creates possibilities and we need different perspectives to see them all. Bring yours to Block.
The Role
Block is seeking an experienced QA Manager to lead our Third-Party Integration Quality efforts across Square Cash App Pay Afterpay and this role you will oversee the quality safety and reliability of how sellers partners and other third-party developers integrate with Blocks APIsensuring that integrations meet our standards for functionality security and user experience.
Our developer platform powers a wide spectrum of seller and buyer experiencesfrom e-commerce checkouts and mobile apps to custom front-of-house systems (e.g. POS kiosk etc.) and back-office tools. As our ecosystem grows maintaining the integrity of these integrations becomes critical to the success of both our sellers and their buyers.
You will lead a globally distributed teamincluding internal FTEs contractors and BPO partners. Your mandate will be to evolve and scale our integration quality programs ensuring 3p-built experiences uphold the standards that define Blocks brand. Success in this role requires QA expertise strong technical and program management skills and an ability to thrive in a matrixed environmentcollaborating closely with Product Engineering Sales & Partner Engineering GTM teams and external partners.
You Will
- Lead a Cross-Functional Team: Manage a hybrid team of FTEs contractors and BPO partners; drive accountability quality and development across all contributors.
- Ensure Program Excellence: Maintain and evolve certification and audit pipelines to uphold a high bar for integration quality while enabling speed to market.
- Drive Technical Strategy: Define and evolve test strategies and QA coverage models in alignment with evolving API and platform requirements.
- Collaborate Across Disciplines: Partner closely with Sales and Partner Engineering and GTM teams to ensure our integration QA programs align with business goals and the needs of 3P integrators.
- Prioritize for Impact: Own the roadmap and backlog of QA activities; ensure the team focuses on high-impact areas and reacts appropriately to new opportunities or issues.
- Champion Developer Empathy: Advocate for a developer-centric approach to quality understanding the tradeoffs and developer experience challenges across various verticals and integration types.
- Scale Through Automation: Identify and implement automation opportunities to reduce manual QA burden and improve program velocity and effectiveness.
- Measure and Improve: Define success metrics for QA initiatives and programs; build systems for continuous measurement and improvement.
You Have
- 8 years of industry experience in Quality Assurance or Software Engineering
- 2 years of experience managing QA or technical teams with a demonstrated track record of building inclusive high-performing and engaged teams
- Deep knowledge of QA methodologies test automation and integration testing best practices
- Proven ability to lead multiple concurrent QA programs across diverse surfaces and product teams
- A bias toward collaboration clarity and execution in a matrixed environment
- Experience interfacing with Product Engineering and external partners to define and uphold technical and quality standards
- Strong written and verbal communication skills; comfort interfacing with executive stakeholders and external partners
Even Better
- Experience working on developer platforms or public APIs
- Experience supporting seller partner or developer-facing quality programs
- Familiarity with payments ecosystems or app marketplaces
- Experience managing BPO teams or hybrid staffing models
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.
While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Employment Type
Full Time
