Customer Success Manager
Customer Success Manager
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$ 105000 - 150000
1 Vacancy
Job Description
About Noetica
Noetica is solving critical NLP problems at the heart of the trillion-dollar capital markets ecosystem with an in-house machine learning platform and decades of ML PhD expertise. Founded in 2022 and based in New York our high-caliber team is dedicated to bringing innovation and efficiency to legal and financial industries.
We count many of the top law firms in the world among our customers.
To date we have raised $30M with our last round (Series A) led by Lightspeed.
Were fortunate to have been covered by Matt Levine Bloomberg Law and Business Insider amongst others and named a top AI company 2024 and 2025 by Business Insider CB Insights and others.
The Opportunity
The global capital markets are among the largest markets in the world valued at $50T and growing. Transactions in these markets are complex. Critical nuanced legal terms are woven into lengthy documents. These documents must be digested and analyzed by many different parties over the course of a single transaction and multiple decisions are made based on the terms laid out and quantitative and qualitative attributes within. This fundamental need plus a booming market drives enormous demand for precise extraction and benchmarking of legal terms.
Why We Need You
Were hiring a Customer Success Manager as a key addition to our growing Customer Success team. Youll own the complete customer lifecycle for 5-10 legal industry client accounts from initial implementation through ongoing relationship management. Youre a proactive detail-oriented professional who excels at account ownership and thrives in fast-paced environments while maintaining exceptional client relationships.
What Youll Do
Lead onboarding sessions and training calls for assigned legal industry clients
Coordinate internal handoff from Sales and ensure implementation milestones are clearly tracked
Deliver clear engaging product walkthroughs and training for end-users and admins
Own the post-onboarding relationship and serve as the day-to-day point of contact for 5-10 client accounts
Conduct regular check-ins surface product feedback and drive adoption
Maintain up-to-date onboarding materials milestone trackers and usage reports
Track usage data and account health in collaboration with senior CSMs
Flag risks early in the customer journey and proactively manage client concerns
Identify expansion or growth opportunities and loop in Sales as needed
Support renewals and long-term client satisfaction
Respond to client questions and coordinate enablement support
Collaborate with senior CSMs and leadership on strategic account plans
Help streamline onboarding workflows and identify areas for process improvement
Contribute to internal documentation and client-facing resources
What You Bring
Required Qualifications:
3-5 years in Customer Success account management or client implementation (SaaS environment preferred)
Excellent written and verbal communication skills with confidence in client-facing presentations
Strong project coordination abilities and proven track record of managing multiple accounts simultaneously
Proactive follow-through and ownership mindset - you dont need to be reminded to follow up
Proficiency with CRM systems Google Workspace Microsoft Suite and customer success tools
Attention to detail and ability to maintain accurate documentation and reporting
Cross-functional collaboration experience working with Sales Product and other teams
Preferred:
Experience with legal tech or enterprise B2B customers
Familiarity with CS platforms (HubSpot Intercom Gainsight ChurnZero)
Background in usage analytics milestone tracking or customer health scoring
Consulting project management or client services experience
Empathy and service-first orientation with ability to build trust quickly
Startup environment experience and comfort with ambiguity and evolving processes
Compensation
The reasonably estimated yearly salary for this role is $105000-$150000 USD. You will also be entitled to receive a significant early stage equity package and benefits. Individual pay decisions are based on a number of factors including qualifications for the role experience level and skillset.
Benefits
We offer numerous employee benefits including:
Hybrid in-office schedule
Amazing office location next to Bryant Park/Grand Central
401(k) retirement plan
Wellhub (Gympass) fitness membership
Unlimited PTO
Unlimited sick days
Medical dental and vision insurance
Company offsites
Commuter benefits
Equal Opportunity Employment
We are an equal opportunity employer. We search for amazing people of diverse backgrounds experiences abilities and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. Wed be happy to provide reasonable accommodations to help you applyjust email us at We hope you can join us.
Required Experience:
Manager
Employment Type
Full-Time
