Job Title: Network Technician Consultant (Onsite)
Location: Columbia SC
Duration: 06 Months
Job Description:
Daily Duties / Responsibilities:
- Works under limited supervision in the administration planning installation configuration maintenance and support of computer hardware software printers and network connectivity.
- Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested.
- Monitors cyber threats attacks and vulnerabilities such as viruses ransomware worms trojans keyloggers adware bots rats and logic bombs.
- Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.
- Processes inventory and maintenance requests for computer systems and printers on the network.
- Conducts and aids in inventory of computer equipment across all agency regions of sc.
- Assists in preparing new systems and devices for employees.
- Updates active directory information for users and conducts password resets and system configuration updates using SCCM.
Additional Required Deliverables Include:
Documentation
Knowledge Transfer
- Official Knowledge Transfer Sessions
- Screen sharing
- Recorded
Weekly Status Reports to Hiring Manager
Required Skills
- Experienced in enterprise desktop support and customer service.
- Skilled in desktop administration for windows 7 and windows 10.
- Demonstrative abilities to troubleshoot desktop printer network and MDM iPhone ISSUES.
- Excellent customer service and communication skills via phone email and in-person working with a wide range of situations and personalities
- Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites.
- Must be able to update user and system information in active directory and SCCM.
- IT network virtual environments Database and storage
- Windows 10 Or 11 Enterprise
- GPO (Windows Group Policy Object) Administration
- Windows Security - Group Policy
- VoIP
- Windows SERVER 2019
- M365
Preferred Skills
- Strong personal ethical and moral standards
- Good understanding of Desktop Support concepts for the enterprise as it relates to troubleshooting network endpoints.
- Good interpersonal skills
- Proactive and Self-motivated
- Self-starter with the ability to prioritize workload and manage time.
- Willingness to learn new things and take ownership.
REQUIRED EDUCATION:
- Bachelors degree or masters degree in computer science Or Information Systems/Technology Management Or equivalent work experience.
Preferred Certifications:
- A
- Network
- Security
- MCSA: Windows 10