Sr. Manager of IT Service Operations- Remote in the New York City, NY or Washington, DC Metro Area
Sr. Manager of IT Service Operations- Remote in the New York City, NY or Washington, DC Metro Area
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Type: Full-Time
About Us:
We re redefining how technology empowers our teams and customers. With a commitment to operational excellence innovation and inclusive culture we support business-critical systems and drive transformative growth. Join us to build optimize and lead our IT service operations as we scale.
Role Overview:
We re seeking a strategic hands-on Sr. Manager of IT Service Operations to lead our IT service delivery support and operational excellence initiatives. This leader will oversee a high-performing team optimize processes and ensure seamless IT services across the organization. If you re passionate about driving results building strong teams and delivering outstanding user experiences we want to meet you.
Key Responsibilities:
- Lead mentor and develop the IT Service Operations team fostering a culture of accountability and continuous improvement.
- Oversee daily IT service delivery including incident problem and change management for end users and business systems.
- Drive process optimization and standardization across service operations ensuring best-in-class support and measurable results.
- Set and track key performance indicators (KPIs) to ensure high service quality SLA adherence and operational efficiency.
- Collaborate cross-functionally with IT security business units and external partners to support business objectives.
- Manage escalations and major incidents ensuring timely communication and resolution.
- Champion ITIL best practices and lead service management tool enhancements.
- Support budgeting resource planning and vendor management for IT operations.
- Stay current on technology trends and recommend improvements to support business growth.
Requirements
- Bachelor s degree in Information Technology Computer Science or related field (Master s preferred).
- 8 years of progressive IT service operations experience including 3 years in a leadership role.
- Proven success managing IT service delivery in a fast-paced multi-site enterprise environment.
- Strong expertise in ITIL frameworks and service management tools (e.g. ServiceNow Jira Service Desk).
- Demonstrated ability to drive process improvement and lead teams through change.
- Excellent communication stakeholder management and problem-solving skills.
- Experience supporting hybrid/remote work environments.
Preferred Qualifications:
- ITIL PMP or related certifications.
- Experience in highly regulated industries (finance healthcare etc.).
- Prior work in NYC or Washington DC markets.
Benefits
- Competitive compensation and benefits
-Flexible work arrangements
- Professional development and growth opportunities
- Collaborative inclusive culture
Ready to Lead With Us
Apply today to join a forward-thinking team where your expertise will shape the future of IT service operations.
Required Qualifications: - Bachelor s degree in Information Technology, Computer Science, or related field (Master s preferred). - 8+ years of progressive IT service operations experience, including 3+ years in a leadership role. - Proven success managing IT service delivery in a fast-paced, multi-site enterprise environment. - Strong expertise in ITIL frameworks and service management tools (e.g., ServiceNow, Jira Service Desk). - Demonstrated ability to drive process improvement and lead teams through change. - Excellent communication, stakeholder management, and problem-solving skills. - Experience supporting hybrid/remote work environments. Preferred Qualifications: - ITIL, PMP, or related certifications. - Experience in highly regulated industries (finance, healthcare, etc.). - Prior work in NYC or Washington DC markets.
Employment Type
Full Time
