Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Logistics & Customer Support Coordinator
Streamline operations and deliver outstanding support across order management logistics and customer communications.
Job Overview:
We are looking for a detail-oriented and highly organized Logistics & Customer Support Coordinator to manage daily communications oversee order processing and ensure seamless coordination between logistics inventory and customer service. This role plays a key part in maintaining operational efficiency and delivering a high-quality customer experience across multiple sales and communication channels.
Requirements
Key Responsibilities:
Monitor and manage daily emails prioritizing urgent inquiries and time-sensitive follow-ups.
Filter and categorize incoming orders based on sales channels ensuring pricing and order data accuracy.
Generate and compare shipping quotes using various courier services.
Book shipments and maintain clear communication with transport providers.
Allocate stock and manage inventory across multiple warehouse locations.
Collaborate with internal departments and third-party partners to ensure smooth order fulfillment.
Provide customers with timely order tracking updates and support last-mile delivery inquiries.
Handle order disputes and resolve shipping-related issues efficiently.
Respond to customer queries via live chat SMS and social media platforms.
Maintain and update customer records and order notes within the internal system.
Qualifications:
2 years of experience in logistics coordination customer service or a similar operations support role.
Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
Familiarity with shipping platforms courier services and order processing systems.
Excellent written and verbal communication skills across digital channels.
Experience with inventory management and warehouse coordination is a strong advantage.
Proficient in using internal tools and systems to document and track customer interactions.
Problem-solving mindset with a proactive and customer-focused approach.
Benefits
- Healthy conducive work environment (Great Place to WorkTM Certified three years in a row!)
- Competitive salary
- 21 leave credits all client-based holidays
- HMO coverage dependent
- An opportunity for a work from home setup
- Lots of opportunities to enhance your skills acquire new experiences work among experts and grow your career.
- Exposure to world-class high-level management from local and international direct supervisors.
Key Responsibilities: Monitor and manage daily emails, prioritizing urgent inquiries and time-sensitive follow-ups. Filter and categorize incoming orders based on sales channels, ensuring pricing and order data accuracy. Generate and compare shipping quotes using various courier services. Book shipments and maintain clear communication with transport providers. Allocate stock and manage inventory across multiple warehouse locations. Collaborate with internal departments and third-party partners to ensure smooth order fulfillment. Provide customers with timely order tracking updates and support last-mile delivery inquiries. Handle order disputes and resolve shipping-related issues efficiently. Respond to customer queries via live chat, SMS, and social media platforms. Maintain and update customer records and order notes within the internal system. Qualifications: 2+ years of experience in logistics coordination, customer service, or a similar operations support role. Strong organizational skills with the ability to prioritize and manage multiple tasks effectively. Familiarity with shipping platforms, courier services, and order processing systems. Excellent written and verbal communication skills across digital channels. Experience with inventory management and warehouse coordination is a strong advantage. Proficient in using internal tools and systems to document and track customer interactions. Problem-solving mindset with a proactive and customer-focused approach.
Employment Type
Full Time
