Rights Clearance Agent
Rights Clearance Agent
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USD 900 - 900
1 Vacancy
Job Description
This is a remote position.
As a Rights Clearance Agent you ll manage a high volume of copyright cases using strong communication and negotiation skills to resolve issues and promote proper licensing. Youll work with tools like Zendesk to process claims verify licenses and negotiate settlements blending customer service basic legal knowledge and sales in a fast-paced environment.
Handle a high volume of copyright infringement cases (approximately 5000 tickets monthly)
Use Zendesk to prioritize and manage cases efficiently
Verify submitted image licenses for compliance
Educate users on copyright laws and the importance of proper image licensing
Negotiate settlements and licensing agreements promoting win-win resolutions
Apply basic sales techniques to convert non-compliant users into paying customers
Customize communications using pre-written response snippets for clarity and consistency
Stay updated on copyright laws and company procedures to provide expert assistance
Excellent written and verbal English communication skills with the ability to explain complex topics clearly
Experience in customer service or sales ideally in a high-volume or fast-paced setting
Familiarity with ticketing systems like Zendesk (training provided if needed)
Strong independent work ethic and time management skills
Proven negotiation and problem-solving abilities
Basic knowledge of copyright and digital rights (or strong interest in learning)
Professionalism and resilience when interacting with a wide range of user responses including potential scammers
Comfort in managing multiple tickets and tasks simultaneously
Proficiency with Microsoft Teams for communication and collaboration
HMO coverage (available in eligible locations)
Permanent work-from-home setup
Immediate hiring
Steady freelance opportunity
Excellent written and verbal English communication skills, with the ability to explain complex topics clearly Experience in customer service or sales, ideally in a high-volume or fast-paced setting Familiarity with ticketing systems like Zendesk (training provided if needed) Strong independent work ethic and time management skills Proven negotiation and problem-solving abilities Basic knowledge of copyright and digital rights (or strong interest in learning) Professionalism and resilience when interacting with a wide range of user responses, including potential scammers Comfort in managing multiple tickets and tasks simultaneously Proficiency with Microsoft Teams for communication and collaboration
Education
N/A
Employment Type
Full Time
