Senior Technician Application Support - FAS

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004220

Role Background

A Senior Technician responsible for assisting in shore-based system Administration Services for a variety of command and control Information Systems in support of Maritime Command HQ (MARCOM) and NATO flagships to include current NATO Maritime C2 Air C2 and Maritime situational awareness tools.

Role Duties and Responsibilities

• Provides support of Flagship handovers for those nations involved in the Standing Naval Forces (SNFs). This may include deployment to the geographical locations at which the handovers are staged. This may include working in small confined spaces as well as lifting heavy weights.
• Provides expertise to install configure and set-to-work servers on board NATO flagships.
• Responsible for the day- to-day system administration of the hardware and software of the currently fielded version of supported systems.
• Executes proper preventive maintenance plans under the guidance of senior section members.
• Ensures all technical and service oriented documentation pertaining to assigned systems is prepared properly stored and kept up-to-date.
• Ensures Configuration Control data is reported properly and in a timely manner.
• Provides technical guidance on all assigned hardware and software to other technicians of the cell.
• Leads troubleshooting efforts on assigned systems as required.
• Provides assistance with system fault resolution to the Centralised Service Desk.
• Provides assistance and technical advice to other staff of the CSU Northwood for all aspects of systems supported by the cell.
• Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to he assigned System Manager.
• Maintains a close liaison with other technicians and engineers in the CSU Northwood.
• Stays abreast of technological developments relevant to the area of work.
• Performs other duties as may be required.

Essential Skills Experience and Certifications

• At least 5 year experience in administering testing and deploying applications at both the server and the user level.
• At least 5 years recent experience with functional applications within Windows and UNIX in a large scale service-oriented environment.
• Knowledge of database principles experience in database administration and SQL.
• Experience in Incident and Problem Management.
• Experience of working within a customer support environment.
• Maritime C2 Systems training courses or experience in working with Maritime C2 Systems.
• Have a very good general working knowledge of IT hardware and auxiliary computer equipment such as printers and scanners
• Experience of Configuration Management and Service Asset Management
• Knowledge of current Windows and UNIX/ LINUX operating systems and common Windows desktop applications.

Desirable

• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organisation including ACO and ACT.
• ITIL Foundation knowledge/ ITIL certificate.
• Knowledge of mainstream ICT.

Education

• Higher vocational training in a relevant discipline with 3 years post related experience.

Or

• A secondary educational qualification with 5 years post-related experience.

Working Location

• Northwood GB

Working Policy

• On-site

Travel

• Some occasional travel not exceeding 1 week at a time.

Security Clearance

• Valid National or NATO Cosmic Top Secret personal security clearance