IT Support Technician
IT Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Support Technician is responsible for providing first-line technical support to internal users across multiple locations ensuring the smooth operation of hardware software and parking technology systems. This role plays a vital part in maintaining the companys digital infrastructure and delivering prompt effective solutions to IT issues that impact business operations.
Key Responsibilities
User Support
Provide technical assistance to employees via in-person phone or remote supportresolving issues related to computers mobile devices email software and network connectivity.System Maintenance
Maintain and troubleshoot hardware (e.g. computers printers parking equipment) and software systems including operating systems applications and business-specific platforms.Network & Security
Assist with basic network administration tasks including user account setup access permissions and ensuring cybersecurity protocols are followed.Hardware & Asset Management
Support the installation configuration and inventory of IT hardware and devices across offices and parking sites.
Documentation & Reporting
Maintain records of support requests solutions and system changes. Escalate complex issues and work with third-party vendors when needed.
Qualifications :
Experience
2 years of experience in IT support or helpdesk roles ideally in a multi-site or field-based business.
Experience supporting users both remotely and on-site.
Skills and Abilities
Proficiency with Windows OS Microsoft 365 basic networking and common business applications.
Knowledge of POS systems mobile apps or parking-specific software is a plus.
Strong problem-solving communication and time management skills.
Personal Attributes
Customer-service oriented with a friendly and patient approach.
Ability to work independently and manage multiple support requests efficiently.
Willingness to travel to parking sites or field locations when required.
Education
Degree or certification in Information Technology Computer Science or related field.
Relevant certifications (e.g. CompTIA A ITIL Microsoft) are an advantage.
Additional Information :
At APCOA we see beyond the parking space. We see a world where mobility is intelligent sustainable and seamlessly integrated into daily life.
Our new Group HQ is more than a physical space its the heartbeat of a new enterprise where high-impact leaders shape the future.
If youre ready to apply your expertise to meaningful challenges and help transform an industry --join APCOA Group HQ. Lets build whats next.
APCOA Group HQ is an equal opportunity employer. We welcome and encourage applicants from all backgrounds to apply.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
