ServiceNow Architect
ServiceNow Architect
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Job Description
About the Role:
Our client is seeking an experienced ServiceNow Architect to lead end-to-end solution design development and implementation for enterprise-wide ServiceNow platforms. You will play a critical role in shaping our ServiceNow strategy ensuring scalable architecture seamless integrations and operational excellence across ITSM ITOM HRSD and related modules.
Key Responsibilities:
Architecture & Design: Lead the design and architecture of scalable ServiceNow solutions including ITSM ITOM ITBM HRSD and CMDB.
Stakeholder Engagement: Partner with business leaders and cross-functional teams to define platform strategy implementation roadmaps and technical solutions.
Platform Development: Oversee configuration customization and optimization of ServiceNow modules ensuring adherence to best practices and governance standards.
Integrations: Design and manage integrations with enterprise systems (e.g. AWS Azure SAP Active Directory LDAP) using REST SOAP OAuth2 and MID Server.
DevOps Enablement: Implement and maintain CI/CD pipelines for ServiceNow deployments.
Team Leadership: Provide technical mentorship to developers and ensure high-quality delivery through code reviews and solution validation.
Platform Optimization: Identify areas to improve performance usability and cost-efficiency across ServiceNow instances.
Governance & Security: Implement strong data governance access controls and compliance frameworks.
Documentation: Maintain detailed architecture and implementation documentation workflows and system design artifacts.
Upgrades & Enhancements: Lead upgrade efforts and roll out new ServiceNow features with minimal disruption.
Requirements
Minimum Qualifications:
5 years of ServiceNow implementation experience; 3 years in an architect or lead role
Hands-on expertise in one or more of the following modules: ITSM ITOM ITBM HRSD CMDB SAM HAM or CSM
Strong scripting and development skills (JavaScript Glide Business Rules)
Proven experience with ServiceNow integrations and platform optimization
Familiarity with DevOps practices and CI/CD for ServiceNow
Understanding of cloud technologies (AWS Azure) and how they integrate with ServiceNow
Strong grasp of ITIL concepts and process mapping
Excellent communication and stakeholder management skills
Preferred Qualifications:
ServiceNow certifications: CSA CAD or CTA
Experience with automation tools AI/ML features (Virtual Agent Predictive Intelligence) and Flow Designer
Experience in healthcare or SLED environments is a plus
Minimum Qualifications: 5+ years of ServiceNow implementation experience; 3+ years in an architect or lead role Hands-on expertise in one or more of the following modules: ITSM, ITOM, ITBM, HRSD, CMDB, SAM, HAM, or CSM Strong scripting and development skills (JavaScript, Glide, Business Rules) Proven experience with ServiceNow integrations and platform optimization Familiarity with DevOps practices and CI/CD for ServiceNow Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow Strong grasp of ITIL concepts and process mapping Excellent communication and stakeholder management skills Preferred Qualifications: ServiceNow certifications: CSA, CAD, or CTA Experience with automation tools, AI/ML features (Virtual Agent, Predictive Intelligence), and Flow Designer Experience in healthcare or SLED environments is a plus
Employment Type
Full Time
