Care Specialist, After Hours
Care Specialist, After Hours
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Job Description
About
is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.
Here entrepreneurs self-starters team players and big thinkers unite behind a common cause. Here were applying data analytics AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy if you thrive on collaboration and building new things and if youre all about using your talent for good is the place for you.
Schedule Please Read: Friday- 7pm-11pm CT Saturday- 7am-6pm CT Sunday- 7am-7pm CT Monday- 7pm-7am CT on Tuesday (OVERNIGHT) Tuesday 7pm-11pm CT
About the Role:
The After Hours Care Specialist Team delivers an exceptional member experience by providing guidance and resources for both everyday challenges and major life decisions. This role handles all member interactions across phone web email and chat conducting thorough needs assessments offering educational support and connecting members to relevant benefits.
After comprehensive training the Care Specialist will provide expert assistance across various topics including but notlimited to:
- Help desk - assisting members with navigating the Lifecare website
- Mental Health Resources - connecting members with their Employee Assistance Programs (EAP)
- Back Up Care - scheduling back-up care (child adult pet) for eligible members
- Crisis Support - providing members with immediate resources for shelter food etc.
What Youll Be Working On:
- Provide professional empathetic customer service by answering inbound calls with a positive demeanor.
- Assess member needs through active listening probing and problem-solving offering appropriate education and guidance.
- Support members via email web and chat between calls.
- Verify member eligibility document requests in the CRM system and explain benefits based on individual plans.
- Collaborate with the Research Team to connect members with relevant resources.
- Adhere to performance metrics including service levels call abandonment rates and response times to ensure high member satisfaction.
- Educate members on various topics including prenatal care child care adoption parenting academicsspecial needs financial hardship relocation home repairs travel pet care and wellness.
- Provide critical resources for members in urgent or crisis situations.
- Provide queue coverage with scheduled shifts in the evenings overnight and on weekends with occasional holiday shifts as needed. Length of each shift can range from 4-12 hours.
- Perform additional duties as assigned by management.
What Youll Need to Succeed:
- Education: Bachelors degree preferred; relevant work experience considered in lieu of a degree.
- Experience: 24 years ideally in human services or related fields (e.g. social work public health).
- High emotional intelligence
- Strong written and verbal communication
- Excellent analytical organizational and time management abilities
- Adaptability in a fast-changing environment
Company Overview:
Available in 21 countries is one of the largest providers of online services for finding family care and care jobs spanning in-home and in-center care solutions. Since 2007 families have relied on for an array of care for children seniors pets and the home. Designed to meet the evolving needs of todays families and caregivers the Company also offers customized corporate benefits packages to support working families household tax and payroll services and innovations for caregivers to find and book jobs. is an IAC company (NASDAQ: IAC).
Compensation: $24/hr. (non-negotiable)
The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. The range listed is just one component of total compensation package for employees. Other rewards may include annual bonuses and short- and long-term addition provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).
At this time Care does NOT employ in any of the following states: Alaska Arkansas California Delaware Hawaii Iowa Idaho Maine Minnesota Mississippi Montana North Dakota Nevada Oregon Rhode Island South Dakota Washington West Virginia Wyoming Vermont.
#LI-Remote
Required Experience:
Unclear Seniority
Employment Type
Hourly
